Garve Motors Pvt Ltd

Job Summary: The Customer Relation Executive (CRE) will be the first point of contact for customers at the dealership. Responsible for ensuring excellent customer service, handling customer queries and complaints, coordinating service appointments, and maintaining strong post-service relationships to ensure customer satisfaction and retention. Key Responsibilities: 1. Greet and welcome customers at the dealership and attend to their queries courteously. 2. Handle inbound and outbound calls related to service reminders, feedback, follow-ups, and appointment confirmations. 3. Maintain and update the customer database in the CRM system. 4. Coordinate with service advisors, technicians, and other departments to ensure timely service delivery. 5. Manage customer complaints and escalate unresolved issues to the concerned department for quick resolution. 6. Take customer feedback post-service and ensure satisfaction levels are met. 7. Assist in organizing customer engagement programs like service camps, loyalty events, etc. 8. Support in documentation work such as job cards, service invoices, feedback forms, etc. 9. Maintain front office decorum and ensure a welcoming environment for walk-in customers.

Job Role:- Motors Mechanic (ITI Technician) Responsibilities:- Set up, commission and complete documentation for the handover of Lawn Care Equipment such as lawn mowers, brush cutters and battery-operated vehicles. Conduct training sessions for end-users on proper usage and maintenance of equipment, in line with manufacturer guidelines. Attend service calls and address customer complaints promptly and effectively. Provide technical support to customers, including troubleshooting and defect resolution. Carry out additional duties and responsibilities as assigned by management, whether formally communicated or not Requirements Qualification: ITI certification in Mechanic / Motor Mechanic Experience: 0 1 year of relevant experience (Freshers may apply) Location: Pune Basic knowledge of mechanical and electrical systems. Good communication and problem-solving skills. Willingness to travel for service calls, if required Key Skills Basic Usage Diesel Mechanic Mechanical Motor Mechanic Customer complaints Management Troubleshooting Technical support Electricals