Service Advisor

Job Title: Service Advisor
Industry: 4-Wheeler Automobile
Location: Lower Parel, Turbhe, Mira Road, Nalasopara
Experience: Minimum 1 Year
Education: Any Graduate / Diploma

Job Responsibilities:

• Customer Interaction:
• Greet customers promptly and professionally.
• Understand customer concerns regarding their vehicles.
• Advise customers about necessary services, repairs, and maintenance.
• Service Management:
• Create detailed job cards capturing customer complaints and vehicle information.
• Coordinate with workshop technicians for vehicle inspections and diagnosis.
• Estimate labor and parts costs and share with the customer for approval.
• Communication:
• Provide regular updates to customers on service progress and any changes.
• Explain the nature of work completed and ensure customer satisfaction.
• Documentation:
• Ensure all documentation related to service, billing, and warranty is completed accurately.
• Maintain proper records of service history and customer interactions.
• Sales & Upselling:
• Suggest value-added services and maintenance packages to customers.
• Promote service plans and vehicle accessories when appropriate.
• Customer Relationship Management (CRM):
• Handle customer complaints effectively and escalate when necessary.
• Ensure high levels of customer satisfaction and retention.
• Follow-up:
• Conduct post-service follow-ups to ensure customer satisfaction.
• Remind customers about periodic service schedules.

Key Skills Required:

• Strong communication and interpersonal skills.
• Good understanding of automobile service procedures.
• Ability to explain technical information to non-technical customers.
• Problem-solving attitude and customer-centric approach.
• Basic computer skills (for job card creation, billing, CRM updates).

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• service advisor: 1 year (Required)

Work Location: In person