Posted:2 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Service Advisor acts as a link between customers and the workshop team. Responsible for understanding customer complaints, generating job cards, coordinating repairs, and ensuring timely delivery with high customer satisfaction.


Key Responsibilities:

  • Greet customers and understand their vehicle concerns and service requirements.

  • job cards

  • estimated cost, time, and process

  • technicians and workshop controller

  • vehicle inspections

  • Keep customers informed about repair status and any additional work required.

  • Ensure vehicles are cleaned and ready before delivery.

  • customer feedback, warranty claims, and service follow-ups.

  • value-added services

  • Customer Satisfaction Index (CSI)

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