Service Advisor

SA need to listen to customer voice of the problems or service needed, determine the type of service required and prepare RO accordingly. SA advises and consults customers on service needs and explains the performed work to ensure highest customer satisfaction.

Roles & Responsibilities:

• Greets customers in a timely, friendly manner and obtains vehicle information • Ensure usage of vehicle protection materials cover in presence of customer.
• Conduct the Walk Around process along with customer and complete the vehicle inventory

• Customer verbatim & Campaign details should be update in DMS RO and same has to be handover to customer before leaving from reception.

• Provide appropriate Cost / Time estimate to customer which updated in DMS.

• Monitor the WIP and keep informed of changes of cost and completion times

• Ensure proper vehicle Delivery Preparation of work completion & Vehicle cleanliness etc

• Inform the customer about vehicle readiness along with pre-invoice and payment options. • Explain customers about Job done and Invoice details, handover replaced parts to customer before delivery of the vehicle.

• If need, conduct joint road-test along with customer & Final Inspector before delivery

• Ensure suitable PSF time & Instant feedback collection before customer made payment.

• Actively promote the Mopar Allied Business and Service Items to all customers. • Ensure 100% Same Day Delivery for PMS vehicles with on time as per commitment

Job Types: Full-time, Permanent

Pay: ₹11,000.00 - ₹24,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person