Company Description NBS International Limited, a 100% subsidiary of Mahindra & Mahindra Limited, operates 4 exclusive showrooms for Mahindra's personal and commercial vehicles and 2 state-of-the-art service centers in Mumbai. Strategically located for customer convenience, we offer comprehensive auto finance options, auto insurance, exchange facilities, and Mahindra genuine accessories under one roof. Our service centers are equipped with advanced facilities for vehicle care, managed by Mahindra-trained professionals, to ensure a delightful customer experience. Role Description This is a full-time on-site role located in Mumbai for a Service Advisor. The Service Advisor will be responsible for ensuring customer satisfaction, providing customer-focused service, and handling customer service inquiries. Day-to-day tasks include communicating with customers, coordinating aftersales services, and ensuring the prompt resolution of any issues related to vehicle servicing. The Service Advisor will work closely with the service center team to maintain high standards of customer experience. Qualifications Customer Satisfaction, Customer-focused Service, and Customer Service skills Excellent Communication skills Knowledge of Aftersales procedures Ability to work on-site in Mumbai Experience in the automotive industry is a plus Strong problem-solving abilities Bachelor's degree in a relevant field is preferred Key Responsibilities Greet Customers professionally and courteously as they arrive at the service station centre. Listen to customer concerns, ask relevant questions, and document vehicle issues accurately. Explain repair needs, coasts, and timelines, to customers in clear and understandable terms. Ensure that all services are completed to company standards and customer satisfaction. Conduct follow-up calls to ensure customers are satisfied with the service provided. Address and resolves customer complaints and concerns promptly and professionally. Escalate unresolved issues to the Service Manager when necessary. Qualification & Requirements Education - Graduate / Diploma in engineering / ITI Any Graduate. Class XI/XII with professional training on automobile course. Experience : - 2-3 years of experience as Service Advisor in an Automotive dealership or service centre. Basic understanding of vehicle systems and repairs, particularly 4 wheelers. Strong communication and interpersonal skills. Proficiency in using service management software and Microsoft office suite. Ability to explain technical details to non-technical customers. Excellent organizational and multi-tasking skills.
Company Description We are NBS International Limited, a 100% subsidiary of Mahindra & Mahindra Limited. We operate 4 exclusive showrooms for Mahindra personal and commercial vehicles and 2 state-of-the-art service centers in Mumbai. Our locations provide a complete customer-centric experience with convenient facilities in Andheri, Kandivali, Chowpatty, Kurla, Goregaon, and Sewri. We offer a hassle-free purchase experience with top auto finance options, auto insurance, exchange facility, and Mahindra Genuine accessories all under one roof. Our service centers provide top-tier care, including pickup and drop facilities, hi-tech dust-free painting, mobile service vans, and accident towing, ensuring comprehensive care for your Mahindra vehicle by trained professionals. Sales Consultant - Job Descriptions Position Title:- Premium Sales Consultant Department :- Sales Location:- Mumbai Educational Qualification & Experience • Preferably Graduate with 5+ years of experience in automobile premium vehicle sales • Should possess good knowledge and understanding of automotive technologies • Should be tech Savvy and conversant with digital tools. Overview of the Role The Premium Sales Consultant is responsible for selling premium vehicles with the objective of achieving Volume and Customer Satisfaction standards. Assist customers in determining vehicle needs and completing financing and paperwork, wherever applicable. Build customer loyalty and increase Customer Satisfaction through professionalism, trust worthiness, sincerity, a positive attitude and a business-like appearance in every customer touch point. Key Responsibilities • Ensure Sales and super active customer experience for the premium customers by following the right Sales process (Inc. Experiential test drive), explaining all the premium and differentiated features of the vehicle, pitching of right accessories/customization and ensure customer satisfaction. Key tasks would be: • Greetings to all customers promptly; provides timely professional service. • Completes Customer Records (on Sales Genie App) promptly and accurately. • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate. • Follows the Sales Process defined while interacting with customers (Hi5, SANKALP2.0). • Sellsaccessories/customizationbyunderstandingtheneedofcustomerandpitchingappropriately. • sells Insurance and Finance products. • Uses all digital aids effectively in customer interaction to drive a superior customer experience (7”,10”tab, BSH, TDAA, Sales Genie). • Calls from Sales Genie application only. • Effective prospects by phone, mail, e-mail and face-to-face. • Is accurate and timely in completing paperwork and assigned tasks. • Delivers vehicles to customers in a positive and memorable way. • Identifies repeat customers and treats them accordingly. • Calculates and tracks progress of sales and prospect goals and sales deals. • Maintainscomposureandcourtesyindealingwithcustomersandfellowemployees. • Maintains an effective customer on system that encourages new, repeat, and referral business and contributes to customer satisfaction. • Keeps up to date on Mahindra products and competitor products. • Tracks competition performance for his assigned territory. Work Experience and Skills Required Experience: • Young, dynamic & passionate person who has an experience of working at a leadership role, preferably from Automobile industry. • In case of Sales Manager, 3-5 yrs of work experience in team handling role and overall experience of 5-7yrs inSalesfunction. • In case of Asst. Sales Manager ,2-3 yrs of work experience in team handling role and overall experience of 4-6 yrs in Sales function. • Can lead a team of smart premium SC’s as well as versed with operational level of work. • Should be tech Savvy and conversant with digital tools • Able to explain all the features of premium vehicle with ease and confidence. • Connect and engage very effectively with customers (if need arise). • Should possess good knowledge and understanding of auto motive technologies. Skills Competencies: Desired Skills. • Should possess good knowledge and understanding of automotive technologies. • Should be tech Savvy and conversant with digital tools. • Good communicator, English speaking is must in metros, go-getter attitude, excellent interpersonal skills, story teller etc. • Should always be well-groomed. • It should be punctual at work and with customers. Key Competencies. • Product, Competition & Process Knowledge. • Market Acumen • Customer Focus • Execution Excellence/Sales Acumen • Technology Acumen • Digital Acumen Salary Brakcet - Best in the Industry
Company Description We are NBS International Limited, a 100% subsidiary of Mahindra & Mahindra Limited. We operate 4 exclusive showrooms for Mahindra personal and commercial vehicles and 2 state-of-the-art service centers in Mumbai. Our locations provide a complete customer-centric experience with convenient facilities in Andheri, Kandivali, Chowpatty, Kurla, Goregaon, and Sewri. We offer a hassle-free purchase experience with top auto finance options, auto insurance, exchange facility, and Mahindra Genuine accessories all under one roof. Our service centers provide top-tier care, including pickup and drop facilities, hi-tech dust-free painting, mobile service vans, and accident towing, ensuring comprehensive care for your Mahindra vehicle by trained professionals. Sales Consultant - Job Descriptions Position Title:- Premium Sales Consultant Department :- Sales Location:- Mumbai Educational Qualification & Experience Preferably Graduate with 5+ years of experience in automobile premium vehicle sales Should possess good knowledge and understanding of automotive technologies Should be tech Savvy and conversant with digital tools. Overview of the Role The Premium Sales Consultant is responsible for selling premium vehicles with the objective of achieving Volume and Customer Satisfaction standards. Assist customers in determining vehicle needs and completing financing and paperwork, wherever applicable. Build customer loyalty and increase Customer Satisfaction through professionalism, trust worthiness, sincerity, a positive attitude and a business-like appearance in every customer touch point. Key Responsibilities Ensure Sales and super active customer experience for the premium customers by following the right Sales process (Inc. Experiential test drive), explaining all the premium and differentiated features of the vehicle, pitching of right accessories/customization and ensure customer satisfaction. Key tasks would be: Greetings to all customers promptly; provides timely professional service. Completes Customer Records (on Sales Genie App) promptly and accurately. Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate. Follows the Sales Process defined while interacting with customers (Hi5, SANKALP2.0). Sellsaccessories/customizationbyunderstandingtheneedofcustomerandpitchingappropriately. sells Insurance and Finance products. Uses all digital aids effectively in customer interaction to drive a superior customer experience (7,10'tab, BSH, TDAA, Sales Genie). Calls from Sales Genie application only. Effective prospects by phone, mail, e-mail and face-to-face. Is accurate and timely in completing paperwork and assigned tasks. Delivers vehicles to customers in a positive and memorable way. Identifies repeat customers and treats them accordingly. Calculates and tracks progress of sales and prospect goals and sales deals. Maintainscomposureandcourtesyindealingwithcustomersandfellowemployees. Maintains an effective customer on system that encourages new, repeat, and referral business and contributes to customer satisfaction. Keeps up to date on Mahindra products and competitor products. Tracks competition performance for his assigned territory. Work Experience and Skills Required Experience: Young, dynamic & passionate person who has an experience of working at a leadership role, preferably from Automobile industry. In case of Sales Manager, 3-5 yrs of work experience in team handling role and overall experience of 5-7yrs inSalesfunction. In case of Asst. Sales Manager ,2-3 yrs of work experience in team handling role and overall experience of 4-6 yrs in Sales function. Can lead a team of smart premium SC's as well as versed with operational level of work. Should be tech Savvy and conversant with digital tools Able to explain all the features of premium vehicle with ease and confidence. Connect and engage very effectively with customers (if need arise). Should possess good knowledge and understanding of auto motive technologies. Skills Competencies: Desired Skills. Should possess good knowledge and understanding of automotive technologies. Should be tech Savvy and conversant with digital tools. Good communicator, English speaking is must in metros, go-getter attitude, excellent interpersonal skills, story teller etc. Should always be well-groomed. It should be punctual at work and with customers. Key Competencies. Product, Competition & Process Knowledge. Market Acumen Customer Focus Execution Excellence/Sales Acumen Technology Acumen Digital Acumen Salary Brakcet - Best in the Industry
Role Overview: As a Premium Sales Consultant at NBS International Limited, you will be responsible for selling premium vehicles with the objective of achieving Volume and Customer Satisfaction standards. Your main role will involve assisting customers in determining vehicle needs, completing financing and paperwork, and building customer loyalty through professionalism, trustworthiness, and a positive attitude. Key Responsibilities: - Ensure Sales and super active customer experience for premium customers by following the right Sales process, explaining all premium and differentiated features of the vehicle, pitching right accessories/customization, and ensuring customer satisfaction. - Greet all customers promptly, provide professional service, and complete Customer Records accurately. - Provide excellent customer service by listening to inquiries, resolving concerns, and selling additional services when appropriate. - Follow the defined Sales Process while interacting with customers and use digital aids effectively for a superior customer experience. - Sell accessories/customization by understanding customer needs and pitching appropriately, including insurance and finance products. - Prospect effectively through various channels and maintain composure and courtesy while dealing with customers and fellow employees. - Keep up to date on Mahindra products, competitor products, and track competition performance in the assigned territory. Qualification Required: - Preferably Graduate with 5+ years of experience in automobile premium vehicle sales. - Good knowledge and understanding of automotive technologies. - Tech-savvy and conversant with digital tools. - Experience in a leadership role in the Automobile industry, with team handling experience preferred. - Excellent communicator with English proficiency, go-getter attitude, and well-groomed appearance. - Punctual and able to engage effectively with customers. Additional Company Details: NBS International Limited is a 100% subsidiary of Mahindra & Mahindra Limited, operating exclusive showrooms for Mahindra vehicles and state-of-the-art service centers in Mumbai. They offer a complete customer-centric experience with top auto finance options, insurance, exchange facility, and Mahindra Genuine accessories, ensuring comprehensive care for Mahindra vehicles by trained professionals.,