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Service Adviser(After Sales)

Service Adviser(After Sales)

Seven Consultancy

3 - 5 years

|

6 - 8 Lacs

mumbai maharashtra india

Posted:3 days ago| Platform: Foundit logo

Apply

Skills Required

aftersales marketing after sales service customer service business development sales

Work Mode

On-site

Job Type

Full Time

Job Description

Contact customers to understand satisfaction levels and receive, log, and track complaints.
Troubleshoot problems via phone, WhatsApp, and occasionally in person.
Coordinate dispatch of support technicians, ensuring the right parts and skills are available for issue resolution.
Follow up to close complaints and ensure a positive customer experience.
Track sales of parts required for support and service.
Conduct regional service camps for repairs and gather customer feedback.
Provide clear summaries of product and process feedback, offering recommendations to OEMs based on complaints.

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