Service Account Manager Intern

You are a motivated and enthusiastic Service Account Manager Intern responsible for assisting customers with their escalations while using products and services. Your role includes providing excellent customer support by resolving queries, recommending solutions, and guiding users through features and functionalities. Key Responsibilities: - Interface with customers, manage their expectations, and address escalations. - Respond to customer queries promptly and accurately via phone, email, or chat. - Identify customer needs and assist them in using specific features. - Update the internal database with information on issues and customer escalations. - Follow up with customers to ensure timely resolution of escalations. - Gather feedback from customers. Qualifications: - Education: Degree in Business, Marketing, Communications, or a related field. - Skills: Strong communication and interpersonal skills (written and verbal). - Attributes: Detail-oriented, organized, and able to multitask. Proactive attitude with a willingness to learn and adapt in a fast-paced environment. - Experience: Previous internship experience in sales, marketing, or customer service is a plus but not required. What We Offer: - Hands-on experience in account management within a dynamic and growing company. - Opportunities for networking and professional development. - Supportive team environment that values collaboration and innovation. - Potential for future career opportunities within the company. You are a motivated and enthusiastic Service Account Manager Intern responsible for assisting customers with their escalations while using products and services. Your role includes providing excellent customer support by resolving queries, recommending solutions, and guiding users through features and functionalities. Key Responsibilities: - Interface with customers, manage their expectations, and address escalations. - Respond to customer queries promptly and accurately via phone, email, or chat. - Identify customer needs and assist them in using specific features. - Update the internal database with information on issues and customer escalations. - Follow up with customers to ensure timely resolution of escalations. - Gather feedback from customers. Qualifications: - Education: Degree in Business, Marketing, Communications, or a related field. - Skills: Strong communication and interpersonal skills (written and verbal). - Attributes: Detail-oriented, organized, and able to multitask. Proactive attitude with a willingness to learn and adapt in a fast-paced environment. - Experience: Previous internship experience in sales, marketing, or customer service is a plus but not required. What We Offer: - Hands-on experience in account management within a dynamic and growing company. - Opportunities for networking and professional development. - Supportive team environment that values collaboration and innovation. - Potential for future career opportunities within the company.