Server Support Executive

As a Server Support Executive, you'll be the backbone of our operations, responsible for the day-to-day management of our Windows/Linux based servers. This includes hardware and software maintenance, troubleshooting, and providing technical support to our clients. You'll ensure our systems are running at peak performance, are secure, and meet all service level agreements.

Key Responsibilities

• Server Management:

  Install, configure, and maintain Windows Server operating systems, hardware, and related applications.

• System Maintenance:

  Perform regular updates, patch management, and security audits to ensure system integrity and performance.

• Troubleshooting:

  Diagnose and resolve hardware, software, and network issues quickly to minimize downtime.

• Security:

  Implement and monitor security measures, including firewalls, backups, and disaster recovery plans, to protect against threats and data loss.

• Client Support:

  Work directly with clients to address their technical needs, offering solutions and support for their Windows-based hosting environments.

Skills & Qualifications

• Experience:

  Proven experience as a Client Suoftware /Hardware Management and Support Server Administrator or in a similar role with a strong focus on

  Windows Server environments

  .

• Technical Skills:

  In-depth knowledge of

  Windows Server

  versions (e.g., 2012, 2016, 2019, 2022),

• Hardware & Software:

  Hands-on experience with server hardware and the ability to troubleshoot both hardware and software issues.

• Networking:

  Strong understanding of networking concepts and protocols (TCP/IP).

• Problem-Solving:

  Excellent analytical and problem-solving skills with a focus on quick and efficient resolution.

• Communication:

  Strong written and verbal communication skills with a customer-centric approach to support.

• Cloud Knowledge (a plus):

  Experience with virtualization technologies like Hyper-V or VMware, and a familiarity with cloud platforms like Azure, is would be an added advantage desirable.