Server Support Engineer

HIOX India looking for a dedicated Technical Support Executive to provide first-level assistance to our customers. As the first point of contact, you will play a key role in resolving technical issues, ensuring customer satisfaction, and maintaining our reputation as a trusted hosting and domain service provider.

Key Responsibilities

Provide first-level technical support to customers through phone, email, and chat.

Diagnose and troubleshoot issues related to:

• Domain registration and DNS management
• Email setup and configuration
• Website hosting services
• Guide customers with clear, step-by-step solutions to resolve problems effectively.

Required Skills & Competencies

• Hands-on experience with Apache/Nginx, MySQL, PHP, DNS, and cPanel/WHM.
• Strong working knowledge of Linux operating systems (CentOS, Ubuntu, etc.).
• Familiarity with shell scripting and basic command-line operations.
• Ability to troubleshoot hosting, email, and DNS-related issues.
• Excellent communication skills (verbal and written).
• Strong problem-solving abilities and customer-first approach.
• Ability to work in a team environment and adapt to dynamic situations.

Educational Qualification

• Any UG/PG degree from a recognized institution.
• Additional certifications in Linux, system administration, or hosting (RHCSA, LPIC, etc.) will be an advantage.

Experience

• 1+ year of experience in technical support, web hosting, or Linux server administration.

Terms

• 2 Years Bond Agreement
• Should have First Class percentage in Schooling till Degree.

Job Types: Full-time, Fresher

Pay: ₹350,000.00 - ₹400,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Application Question(s):

• 2 years Bond and First Class is mandatory

Location:

• Coimbatore, Tamil Nadu (Preferred)

Work Location: In person