Handle and resolve incidents escalated from L1 support Provide Level 2 support for VMware environments including vSphere ESXi and vCenter Troubleshoot and resolve VMwarerelated issues escalating to L3 support when necessary Perform routine maintenance tasks such as updates patches and configuration changes Monitor VMware infrastructure to ensure optimal performance and availability Analyze performance data and implement improvements as needed Manage and optimize resource allocation and usage Assist with the deployment and configuration of virtual machines and virtual networks Maintain and manage virtual machine backups and snapshots Troubleshoot and diagnose issues related to Windows servers AD DNS DHCP etc Administration and troubleshooting of Windows Servers in all market available OS versions Able to Install of windows servers and has good troubleshooting skills for Wintel systems knowledge in hardening and securing of Wintel systems Microsoft cluster configuration administration and troubleshooting Working experience with various storages precisely for cluster configurations is good to have Working knowledge in SAN environment and storage space management from systems side is good to have File system and quota management Intermediate experience and knowledge with installing and implementing VMware ESX server VMware virtual Center setting up VMotion HA DRS and related VMware products Perform routine system checks and monitor server performance Implement server upgrades and migrations as needed Implement security best practices for Windows Server environments Monitor and respond to security alerts and vulnerabilities Ensure compliance with company policies and industry regulations Collaborate with other IT teams to support crossfunctional projects Provide technical guidance and training to L1 support staff Participate in OnCall rotations and provide afterhours support as needed Ensure the security and compliance of VMware environments Respond to and resolve incidents and service requests related to VMware infrastructure Perform root cause analysis for recurring issues and implement corrective actions Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade :B

Level :To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) :No

Remote work possibility :Yes

Global Role Family :To be defined

Local Role Name :To be defined

Local Skills :VMware;VMware vSphere;VMware Vsphere Hypervisor;VMware Infrastructure;Windows server

Languages Required::ENGLISH

Role Rarity :To Be Defined

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Server Platform - 2a