Server Administration - L3 Support

Who are we looking for?

L3 resource with strong knowledge of Windows Server and Linux administration, SQL and network fundamentals

Technical Skills:

Key Responsibilities

• Provide day-to-day operational support for packaged software applications (on-premises and SaaS).
• Install, configure, and maintain on-premises applications and supporting infrastructure.
• Administer SaaS applications, including configuration, integration, and role-based access control in alignment with Enterprise app requirements TRC, ISO, Architecture etc.
• Monitor application performance and availability; conduct root cause analysis and resolve incidents.
• Support integrations with enterprise systems and APIs (REST/SOAP).
• Coordinate vendor support escalation for issue resolution.
• Manage application upgrades, configuration changes, patches, and maintenance schedules.
• Ensure compliance with IT security, regulatory, and data protection standards.
• Maintain documentation and knowledge bases for supported systems.
• Participate in change management and release management processes.

Core Skills

• Strong knowledge of Windows Server and Linux administration.
• Proficiency in SQL for troubleshooting and reporting (MS SQL, Oracle, MySQL, PostgreSQL).
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, firewalls, VPNs, SSL/TLS.
• Experience with identity and access management: Active Directory, LDAP, SSO, SAML, OAuth.
• Familiarity with application and web servers (IIS, Apache, Tomcat).
• Ability to analyze and interpret application and system logs (Splunk, ELK, native logs).

SaaS Skills:

• Experience with cloud-hosted platforms (AWS, Azure, GCP).
• Administration of SaaS applications through vendor portals.
• Understanding of multi-tenant architectures and vendor-managed updates.
• Integration with enterprise platforms (e.g. , Workday, ServiceNow, Microsoft 365).
• Knowledge of security and compliance frameworks (GDPR, HIPAA, SOC 2).

Soft Skills:

• Installation, configuration, and patch management of packaged applications.
• Experience with backups, restores, and disaster recovery planning.
• Hardware and resource planning for application performance.
• License management and monitoring usage compliance.

Process Skills:

• Strong analytical and problem-solving skills with the ability to perform root cause analysis.
• Experience with ITIL processes (incident, problem, change, release management).
• Vendor management and escalation coordination.
• Excellent communication skills for end-user support, training, and documentation.

Behavioral Skills

• Collaborative, team-oriented approach with the ability to work across IT and business functions.

Qualification:

• Somebody who has at least 5+ years of work experience in software development.
• Education qualification: Any degree from a reputed college