Senior/Staff Content Designer

As a member of the Salesforce Industries CDX team, your mission is to create user-friendly products that set a high standard for user experience at Salesforce. You will collaborate with design, engineering, writing, research, and product partners to bring designs to life iteratively and strategically. **Key Responsibilities:** - Ensure information architecture is logical and intuitive for users to follow - Create user experiences using simple language to reduce product complexity - Write and place words within apps to help customers achieve their goals - Work iteratively with research and design teams at the start of the product development cycle - Gather feedback and present your work to stakeholders, peers, and leaders **Qualifications Required:** - Previous experience working closely with product designers or as part of a UX team - Excellent in-app writing and editing skills - Eye for design and information architecture - Ability to meet tight deadlines and communicate effectively with senior leadership - Ability to adhere to styles and processes - Ability to learn new technologies quickly - Strong team player - Customer advocate The essential skills for this role include: - Managing complex content projects across multiple portfolios as a content designer - Developing and implementing content strategy - Collaboration with stakeholders to identify key customer scenarios and prioritize content - Writing across various content types such as UI text and onboarding - Partnering with SMEs to obtain, clarify, and validate content - Writing for engineering audiences with a strong customer focus - Adapting to ambiguity and tight deadlines while maintaining quality and attention to detail - Strong problem-solving skills - Quick learner of new technologies and tools - Excellent communication skills **Additional Company Information:** The Salesforce Industries CDX team focuses on creating innovative and user-centric products to enhance the overall customer experience at Salesforce. They value collaboration, creativity, and a customer-first approach in all aspects of their work. Please include your portfolio in your application to showcase your relevant experience and skills. Note: The job may involve creating UI text, in-app user assistance, user flows and designs, online help and guides, and how-to and onboarding videos. In this role, you will work closely with Content Experience and cross-functional teams to determine priorities and contribute to the overall content experience direction. You will also be a leader within the team, shaping the direction and priorities of Content Experience.,