Job
Description
ClinicMind s core values Excellence Learning Teamwork guide everything we build. With 150 in house analysts, half a dozen BPO partners, and a proprietary billing platform, we now need a P&L owning executive to deliver best in class collections, continue to improve performance, automate, and meet the RCM needs of a rapidly growing client base. Mission for This Role (First 12 Months) Raise Net Collections to 97 % while cutting Denial Rate below 4 %. Reduce DSO to Implement two automation sprints per quarter in partnership with Product & Engineering. Key Responsibilities Operational Leadership Full P&L for 150 internal FTE + BPO vendors (SLAs, penalties, expansion). Weekly Power BI dashboards covering Net Collections, DSO, Denials, A/R > 90, Cost to Collect. Process Automation Champion RPA (Robotic Process Automation), AI denial prediction, and payer API integrations; build ROI cases and run UAT (User Acceptance Testing) Lead quarterly Lean/Six Sigma Kaizen events Team & Culture Scale, coach, and performance manage teams of 50 500 team members across coding, billing, collections, and analytics. Embed Excellence, Learning, Teamwork via joint on shore/off shore OKR sessions, SOPs, and Continuous Training program. Vendor & Compliance Negotiate BPO rates, enforce turnaround time SLAs, and run continuous quality audits. Ensure HIPAA, payer policy, and SOC 2 compliance; serve as primary audit contact. Stakeholder Alignment Partner with Engineering on RCM roadmap; Finance on cash flow forecasting; Sales on client RCM onboarding. Responsibilities and Qualifications 10+ years leadership of high volume (> $500 M) RCM organizations, including offshore BPO governance. Proven record of reducing DSO 20 % and Denials 30 % within 12 months. Hands on experience steering EHR/RCM product backlog or large scale automation roll outs. Deep knowledge of chiropractic, physical therapy, and mental health payer rules and coding compliance. Data driven operator; expert with SQL/Looker/Power BI and at least one modern billing platform. Bachelor s in Business/Health Admin; MBA / MHA or Six Sigma Black Belt preferred. Communicates with radical candor; builds trust across cultures and time zones. Coaches leaders through change; celebrates wins and learns from misses. Operates as an owner fixes what s broken before being told. Why ClinicMind Lead a 150 person team inside a fast growing SaaS + services platform. Direct influence over product automation roadmap and AI investments. Competitive salary, performance bonus tied to the KPIs above, equity option pool. Permanent Work From Home Must Have: High comfort level working on Eastern Time Zone/US Shift Good internet access at home Mobile Hotspot Laptop/Desktop with at least 16 GB
