Senior UX Researcher

Job Description

About the Role: At Loop, we’re fundamentally rethinking healthcare to empower people to live longer, healthier lives. Our design team is looking for a Senior UX Researcher to help shape the future of care and insurance products at Loop. What You Will Be Doing: Conduct user studies using a variety of methods — interviews, participatory design, digital ethnography, service safaris, etc. Facilitate rapidly iterative prototype testing, focusing both on usefulness and usability Capture and share findings and insights in the form of rich artefacts — journey maps, experience maps, personas, stories, scenarios, etc. Create a shared understanding of the people we’re serving by facilitating workshops with product designers, product managers and business stakeholders Make strong recommendations to the heads of design, product and business to help shape Loop’s product roadmap and UX strategy Work closely with designer teammates, engage in ideation and critiques, and foster studio culture. What We Are Looking For: A deep understanding and appreciation of people’s values, behaviours and needs 4+ years of experience working on software products Experience with service design is a plus Prior healthcare experience is a plus Strong verbal, written and visual storytelling skills An understanding of metrics and business fundamentals Highly organised with strong project and time management skills Well educated in UX research, regardless of whether you went to design school or not. About Loop Health: Loop Health, founded in 2018, is India's first health assurance company, based in Bengaluru. We combine health insurance with preventive healthcare to keep employees and their families healthy. Loop Health aims to bring quality and value back together in healthcare.