Senior US Mortgage Underwriter

Job Description:

excellent

The position is based in Noida and will involve working onsite (WFO) for five days per week during night shift hours.

Key Responsibilities:

• Act as the first point of contact for customers -

  so requires excellent verbal and written communication skills

  • Handle support tickets and customer calls to solve queries in a timely manner • Provide clear, professional, and helpful responses to customer questions • Work with internal teams to resolve issues and verify information using SQL when required • Maintain accurate records of customer issues, resolutions, and follow-ups • Identify recurring issues and report patterns that may require process fixes • Contribute to FAQs, knowledge bases, and support documents to improve customer experience • Meet defined service-level targets and quality standards

• Mortgage Process Knowledge

Required Skills:

• Ability to read and understand financial statements
  • Minimum 2 years of relevant experience • Strong spoken and written communication skills with polite and professional tone • Good analytical thinking and problem-solving ability • Skilled in MS Office, especially Excel and Word • Ability to manage time, prioritize tasks, and handle multiple issues • Experience working in the US mortgage process • Comfortable working from the office in a fixed night shift, Monday to Friday

Preferred Skills:

• Familiarity with ticketing systems like Jira, Zendesk, Freshdesk, Salesforce Service Cloud, etc.
• Understanding of data privacy and confidentiality practices