Senior Travelette Manager – Tours & Travel Domain

Job Summary:The role oversees and guides all operational, marketing, and administrative activities within the Tours and Travel segment. It involves supervising multiple functions, ensuring seamless execution of travel services, strategic planning, market expansion, and maintaining high-quality customer experiences.

Key Responsibilities:

1. Strategic Planning & Execution:

- Develop and implement operational strategies for travel-related services, including ticketing, reservations, and package tours.- Oversee coordination between marketing, sales, and operations teams to achieve business goals.- Ensure compliance with company policies and industry regulations.

2. Team Leadership & Supervision:

- Guide and mentor team members under the Tours & Travel department, including ticketing executives, reservation staff, and field marketing executives.- Set performance standards, conduct evaluations, and provide constructive feedback.- Coordinate training programs to enhance skills in customer service, sales, and operations.

3. Operational Oversight:

- Ensure timely and accurate booking, ticketing, and reservation processes.- Monitor daily operations and resolve escalations efficiently.- Implement process improvements to enhance service delivery.

4. Market Research & Business Development:

- Conduct market analysis to identify opportunities for new travel products and services.- Monitor competitor activities and adjust strategies accordingly.- Build and maintain relationships with agents, vendors, and key stakeholders.

5. Financial Management:

- Prepare and monitor department budgets.- Track expenditures and ensure cost-effective operations.- Identify and implement revenue growth opportunities.

Qualifications & Skills:

- Bachelors/Masters degree in Tourism, Hospitality, Business Administration, or related field.- 7-10 years of experience in Tours & Travel operations, with at least 3 years in a managerial capacity.- Strong leadership, communication, and negotiation skills.- In-depth knowledge of travel industry operations, ticketing systems, and market trends.- Ability to manage multiple projects and work under pressure.- IATA Certification preferred.