Senior Trainer

Role & responsibilities

Training Program Development:

• Design and develop comprehensive training programs for telemarketing representatives.
• Create training materials, manuals, and resources that align with organizational goals and industry best practices.
• Regularly update training content to incorporate industry changes, product updates, and customer handling techniques

Onboarding:

• Conduct thorough onboarding sessions for new telemarketing hires, ensuring they have a strong understanding of the company, products, and department processes.
• Facilitate orientation programs to introduce new hires to company culture, policies, and expectations.

Skill Development:

• Identify individual and team training needs through assessments and performance evaluations.
• Implement targeted training sessions to enhance telemarketing skills, objection handling, convincing techniques, and customer relationship management.

Call Coaching:

• Provide ongoing coaching and feedback to telemarketing representatives to improve their performance and achieve team targets.
• Conduct role-playing exercises and simulations to reinforce training concepts and develop practical skills.

Performance Analysis:

• Analyze telemarketing team performance metrics and provide insights to management.
• Collaborate with the quality assurance team to identify areas for improvement and implement corrective action plans.

Technology Integration:

• Stay updated on telemarketing technology trends and incorporate relevant tools into training programs.
• Train representatives on the effective use of telemarketing software, CRM systems, and other tools to optimize performance.

Any degree.

• Proven experience in telemarketing with a successful track record in sales.
• Strong understanding of telemarketing strategies, sales processes.
• Ability to adapt training methods to meet the needs of diverse learners.
• Proficient in using telemarketing software, CRM systems, and other relevant tools.
• Excellent communication skills
• Highly developed interpersonal skills
• Minimum 4 years as a Full-Time Trainer
• Well-versed in Product, process, and Soft skills Training.
• Call Coaching and call audit experience would be an added advantage.
• Well-versed in content creation
• Excellent analytical skills
• Very self-motivated and goal-oriented
• To conduct training for new and current Telemarketing associates and develop individualized training plans for underperforming Tele callers.
• To conduct in-depth assessments of telemarketing team performance; identify gap areas and skill deficiencies.
• Leverage workshops, presentations, training courses, and e-learning to present training materials
• To Track training effectiveness, report to senior management, and integrate lessons learned.

Attributes:

• Enthusiastic and motivational approach to training.
• Results-oriented with a focus on achieving Team targets.
• Analytical mindset with the ability to identify and address performance gaps.
• Adaptable and flexible in a fast-paced and changing environment.

Contact Person Nivetha HR

Contact Person 7418332502