Senior Technical Writer

Model:

Scope:

Salary:

Location:

Responsibilities:

• Harness AI to craft documentation that is clear, concise, and highly user-friendly, ensuring an exceptional experience for every reader.
• Collaborate closely with PMs and multiple scrum teams in a dynamic Agile environment, driving alignment with sprint and release milestones.
• Partner with UX experts to refine microcopy and review messages and logs, elevating the overall user experience through thoughtful communication.
• Integrate seamlessly with the global Documentation team while independently managing diverse stakeholders, fostering strong cross-functional relationships.
• Work hand-in-hand with Support teams to continuously improve documentation, incorporating insights from internal teams and customer feedback.
• Contribute actively to a center of excellence, applying expertise where it delivers the greatest impact.
• Leverage critical thinking to challenge norms and innovate within your role, pushing boundaries to deliver exceptional results.
• Continuously improve documentation based on user feedback and analytics.
  

Requirements:

• 5+ years of experience as a Technical Writer.
• Proven experience working in software development environments. MUST.
• Documentation tools (e.g., MadCap Flare, Confluence, Git) required.
• Proven ability to craft clear, structured guides, leveraging advanced single-sourcing techniques and conditional content strategies.
• Deep passion for innovation, with a strong interest in AI, UX microcopy, emerging technologies, and cutting-edge tools.
• Highly motivated and results-driven, demonstrating exceptional organizational skills and the ability to manage tasks independently while maintaining precision and attention to detail in fast-paced environments.
  

An Advantage:

• Video creation using AI.