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HCLTech
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Senior Technical Support Specialist

Senior Technical Support Specialist

HCLTech

0 years

0 Lacs

Noida Uttar Pradesh India

Posted:2 weeks ago| Platform:

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Skills Required

support troubleshooting escalation management communication certifications itil

Work Mode

On-site

Job Type

Full Time

Job Description

Hi Everyone

About the Company

HCL Tech is hiring for Senior Technical Support Specialist.

About the Role

The Senior Technical Support Specialist will be responsible for providing expert product support and technical guidance.

Responsibilities

Expert Knowledge In Product Support (L1-L2-L3) Encompassing Troubleshooting, Escalation Management, And Technical Guidance.
Strong Analytical Skills With The Ability To Identify And Mitigate Risks In Technical Operations.
Excellent Communication Skills To Effectively Interact With Customers And Provide Technical Training.
Proficiency In Developing Customer-Focused Solutions And Tools For Improved Support Processes.

Qualifications

Relevant Industry Certifications Such As Itil Foundation, Comptia A+, Or Equivalent Certifications Are Optional But Highly Valued.

Required Skills -

12 to 15 Yrs of Experience
Locations - Noida
Notice Period - Immediate to 30 Days

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