Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD

Are you ready to revolutionize customer support with cutting-edge AI technology? Step into a role where every challenge is an opportunity to innovate and excel. Join us at Trilogy and become part of a team that sets the standard for excellence in technical support.

What You Will Be Doing

• Champion AI-Augmented Customer Resolutions: Dive into complex issues escalated by our AI systems, applying your human expertise to enhance AI capabilities and close gaps.
• Drive continuous improvement by identifying areas where AI falls short and spearheading enhancements to our AI systems.
• Collaborate with a global team of experts to ensure that our support services remain at the forefront of innovation and efficiency.
• Gain exposure to a wide array of enterprise software products, enhancing your technical acumen and problem-solving skills.
  

What You Won’t Be Doing

• Spending weeks on training; you'll dive into multiple products within the first month, accelerating your learning curve.
• Relying on constant managerial support; independence and proactive problem-solving are key to thriving in this role.
• Handling mundane, repetitive support tasks; our AI chatbot takes care of routine issues, leaving you with the most intriguing challenges.
  

Senior Technical Support Analyst Key Responsibilities

Deliver unparalleled customer support by integrating technical expertise with AI capabilities, focusing on resolving complex issues that AI alone cannot handle.

Basic Requirements

• Minimum of 4 years in a technical customer support or engineering role.
• Proven proficiency in generative AI, including the use of multiple AI tools and the ability to automate workflows with custom GPTs.
  

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.Crossover Job Code: LJ-3330-IN-NewDelhi-SeniorTechnica-2.011