Job
Description
Role: We are looking for experienced technical program management professionals to join our team and help us build towards the future. Our Technical Program Managers (TPM) conceptualize, rationalize, and drive multiple simultaneous projects to deliver platform engineering work across the portfolio in our Agile execution model. In this role, you get to dive as deep as you want into the tech stack, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems. You will contribute to the strategies, design choices, and even the cloud infrastructure necessary to build comprehensive believable and achievable execution plans to deliver capabilities for our customers. You may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way. What s it all about and what we expect you to do day to day: Exhibits the behaviors of Lean Management and helps multiple teams embrace agile process of Scrum and Kanban. Trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity. Enable cadence and Synchronization across multiple teams so the individual team s backlogs and solutions are understood, resolved, and integrated. Close collaboration with the product management to keep the backlog healthy, groomed and purged. Organizes and accelerates a group of related platform engineering backlog items or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements. Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise. Looked to as first point of contact for your team or area. and maintains the backlogs as transparent source of truth for status providing the right information and associated data visually about the state backlog of the project to the right all the audience at the right all times. Maintains backlogs as always on information radiators on batch size and flow of work. Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently and independently represent team s services. Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.) Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the epic in motion or able to get the entropy out and start the agile ceremonies for a calm and predictable delivery pattern Transform raw thoughts into clear and concise communications/instructions to the teams through backlog grooming. Can communicate with confidence 3+ levels up using transparent backlog. May work directly with external Mastercard technology providers that support our implementation plans and backlogs roadmaps identifying opportunities to be faster, better and cheaper. Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives All About You and What you need to bring: Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.) Anticipate bottlenecks, risk and dependencies. Adequately using agile practice to unblock, ROAM Risks and eliminate dependencies to create flow of work. Determine if success metrics are in place and if not, you work to define them Demonstrated ability to operate with independence and autonomy Recognize discordant views and take part in constructive dialog to resolve them Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year Can communicate to executives, peers, and staff with impact, eloquence, and authenticity Have Windows Server technical and product management experience and background
