Job
Description
Books Purchase and Payments Experience Org (BPPX) is responsible for creating the most trusted and delightful purchase experience for Books customers across all formats (print, digital), reading surfaces and WW marketplaces. We build simple and intuitive purchasing experiences, , innovate on content acquisition options (ALC, Subscriptions, Rental, Borrow, Lending, etc) and expand customer access by introducing new payment methods. As a Senior Technical Program Manager, you will work closely with cross organizational stakeholders, software engineers, product teams and several Amazon-wide teams to deliver high quality purchase experiences and foundational enablers deployed WW. You will have an enormous opportunity to impact the architecture, design and implementation of shopping experiences used by every Books customer. This position has a high level of visibility, so you will need to be able to communicate clearly and compellingly at all levels of the company. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance customer and business needs versus technical constraints. Responsible for defining and delivering important programs with cross-organizational or significant technology impact. Make high-judgement decisions based on cost, benefits and risks in prioritizing work This role is inherently cross-functional and requires a strong ability to project manage, communicate, influence and earn the trust of software engineers, product team, stakeholders, and business leadership Develop and track program-level metrics, providing regular progress updates and risk assessments to leadership, including up to VP level Drive organization-wide engineering and operational excellence initiatives. - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
