Senior Technical Analyst

Job Description

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level - IC3 Responsibilities As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job Description Position is for a Fusion Financials Functional Support Professional, preferably with implementation background in Oracle Cloud Financial Applications. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer. We expect candidate to have: 1. Strong Financials business processes knowledge and concepts. 2. Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, IBY, PA. 3. Ability to relate the product functionality to business processes, and thus offer advices to customers on how to meet their various business scenarios using Oracle Cloud Financials. 4. Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows. 5. The candidate should have exposure to developing, personalization, extensions in Fusion SaaS. 6. Experience in designing, developing, documenting of OIC, BI reports. 7. Strong problem-solving skills. 8. Strong Customer interactions and service orientation so you can understand customers critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers. 9. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities. Career Level - IC4