Senior Team Leader, FCOE

Key Accountabilities and Main Responsibilities:

• Operational Management:

• Preparation and processing of invoices accurately and on time, with reviews as necessary.
• Collaborate with the Billing and Collections team to ensure smooth billing processes and timely collection targets are met.
• Weekly meetings with Collection Stakeholders in the UK to discuss collections targets and achievements.
• Work closely with the AR Manager in the UK and FCOE Manager in India Hub to drive process improvements and automation projects.
• Daily and weekly catch-ups with the FCOE Manager to discuss team performance and updates.
• Liaise with the wider team to ensure invoices are accurate, issued, and paid timely.
• Ensure month-end activities are performed timely with no delays.
• Take a hands-on approach to the monthly and quarterly billing process, ensuring accuracy in MUFG systems.
• Review pricing tables updated by the AR team to ensure correct fee structures are in place.
• Assist in the Monthly/Quarterly Billing run.
• Build and maintain strong working relationships with the Client Services Team (RMs) to handle queries efficiently.
• Review and prepare daily/weekly/fortnightly/monthly debtors reports and other ad-hoc reports as needed.
• Oversee the Billing Team Inbox daily, managing queries alongside the Billing lead.
• Act as the escalation point for the team and manage queries as they arise.

• Governance & Risk:

• Ensure team adherence to MUFG policies in all activities.

Experience & Personal Attributes:

• Experience:

• 6 to 8 years of experience as an SME or Supervisor in Accounts Receivable, Billing, Collections, or a similar role.
• Strong reconciliation and analysis skills.
• Advanced knowledge of MS Excel (Pivot, Filter, VLookup, HLookup, etc.).
• Proven ability to build and maintain relationships with both internal and external stakeholders.
• Strong communication skills (written and verbal) and attention to detail.
• Ability to work effectively both as part of a team and independently.
• Proactive and positive approach to work.
• Strong numerical skills and effective written/oral communication.
• Basic accounting knowledge.

• Personal Attributes:

• Proven ability to manage multiple tasks and meet deadlines effectively.
• Strong written and verbal communication skills.