Posted:None|
Platform:
Work from Office
Full Time
Summary
The Tech Services, Operational Support Team is looking for a Senior Systems Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The People and Capability Technology Services team is responsible for functional support of P&C Systems utilized at Mastercard with a primary focus on Workday. The P&C Technology Services supports all programs and groups in P&C. This role requires a deep understanding of Workday modules, excellent problem-solving skills, and the ability to work collaboratively with various departments to ensure the system meets business needs.Role:Configure and maintain Workday modules, including HCM, Payroll, Benefits, and Time TrackingCollaborate with business stakeholders to gather requirements and translate them into system configurationsPerform system testing, troubleshooting, and issue resolutionDevelop and maintain system documentation, including process flows, configuration guides, and user manualsProvide training and support to end-users to ensure effective utilization of the Workday systemStay current with Workday updates and new features, and recommend enhancements to improve system functionalityParticipate in system upgrades and implementations, ensuring minimal disruption to business operationsWork closely with IT and HR teams to integrate Workday with other systems and applicationsPrioritize and identify cross application/system enhancementsAll About You:Strong technical knowledge and capability Demonstration of MC Core Competencies High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment. High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities. Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills.
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