Senior System Analyst

Position Title:

Senior System Analyst Quality and compliance

Organization /Function:

procedures

Years of experience :

Relevant Experience:

Educational Qualification:

Company Overview:

Stratogent provides managed services for on premise and cloud hosted infrastructure. Our customers are large or

mid-sized corporations, predominantly in USA. We were founded in 2005 and operate out of Silicon Valley and

Bangalore.

Customers entrust the 24x7 monitoring and management oftheir entire infrastructure stack to Stratogent, so they

can focus on the application functionality or business level projects. Stratogent is among the few managed

service providers with true hybrid cloud expertise. Customers ask us to extend or migrate their infrastructures

between datacenters, AWS, Azure cloud as well as Office 365. We wrap the compute-storage-network platform

with our monitoring, backup and security operations services that cover all the 24x7 requirements of running an

enterprise grade application.

• Subject matter for compliance and QMS Processes

• Handling ITSM tools

• Responsible for collecting and organizing compliance evidence

• Responsible for quality audits

Business Relationships:

• Works with all employees and management for QMS process

• Work with customer representatives collecting compliance evidence and report

Key Responsibilities

• Subject matter for compliance and QMS Processes

• Implement, maintain, and continuously improve quality standard and processes.

• Assist in getting and maintaining industrial certification (e.g., SOC2, ISO20K etc.)

• Responsible for drafting process and procedures.

• Responsible for reviewing customer defined process and conduct conformance checks.

• Review customer reported issues and customer satisfaction results.

• Participate in the implementation of process improvement initiatives.

• Proactively identify quality issues/gaps and recommend corrective action.

• Work towards overall quality improvement.

• Participates in special projects as required.

• Work on improvising the existing ITIL processes (Incident, Requests, Change, Problem, Knowledge

Management, etc.,)

• Prepare metrics and dashboards required for tracking and present to customer/management on periodic

basis.

• Responsible to Conduct and follow up on both open and past due internal audits on daily basis.

• Recurring meetings with management to update status on deliverables issues and concerns if any

• Review findings within the Internal/External Audit Team, facilitate the remediation of control gaps, and

escalate possible critical Issues/Risks to the senior management.

• Responsible for monitoring and maintaining ITSM tool.

• Responsible to maintain, perform upgrades and co-ordinate with vendor on ITIL tool

Must-have Experience and skills:

• Minimum of 3+ experience in either of Quality, SOC2 or ISO is mandatory

• Certified in ITIL foundation

• Should have worked on defining or implementing quality and compliance framework

• Prior background in QMS and assurance audits is mandatory.

Good-to-have-experience

• Quality related certifications like Six Sigma Green, Black or Master black belt are desirable