Senior Support Executive

Company Description

Established in 2002, JVS Group provides comprehensive solutions to streamline the IT industry with a focus on eCommerce and Healthcare domains. The company is known for pioneering work for leading national and international clients and brands. JVS Group's solutions are modular, allowing flexible implementation tailored to specific needs. Our healthcare software saves time and money for physicians by simplifying their workflow. At JVS Group, we are dedicated to customer satisfaction and innovation in product development.

Role Description

This is a full-time on-site role located in Ahmedabad for a Senior Support Executive. The Senior Support Executive will handle day-to-day support operations, troubleshoot technical issues, and ensure customer satisfaction. The individual will also work closely with different departments to implement and maintain solutions. Other responsibilities include training clients on new products, responding to support queries, and providing exceptional customer service.

Qualifications

• Technical support and troubleshooting skills
• Excellent communication and customer service skills
• Experience in the IT industry, particularly eCommerce or Healthcare domains
• Ability to work collaboratively with cross-functional teams
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Problem-solving and analytical skills