Senior Support Executive

About Us:

Arivu Educational Consultants is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers tutoring services for a wide variety of professional exams in the commerce stream, and we

have also tied up with various institutions across India to provide integrated courses. Our aim is to be a one-stop solution for all the needs of commerce professionals.

Qualification:

Undergraduate and/or Postgraduate degree

Experience:

Fresher/Experienced

Job Location:

Bangalore.

Language:

English.

Responsibilities :

1. Support Ticket Resolution:

Resolve a minimum of 60 support tickets per day.

Maintain an average resolution time of less than 5 hours.

Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

2. App-Related Tasks:

Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).

Ensure the accuracy of 99% of data entered for app-related formalities.

3.Admission Formalities:

Complete all admission formalities as per SOP within the next day (A+1 day).

Ensure the accuracy of 99% of data entered for admission formalities.

4. Registration Formalities:

Complete all registration formalities as per SOP within the required timelines.

Ensure the accuracy of 99% of data entered for registration formalities.

5. Team Training and Assessment:

Conduct team assessments three times a month.

Allocate work and solve doubts as per company SOP.

Ensure team members are trained and their work aligns with company SOP.

6.Subordinate Supervision and Achievement:

Ensure subordinates carry out their work diligently.

Assist subordinates in achieving their Key Result Areas (KRA).

Right Fit :

• years of experience in operations, administration, or customer service management. Experience in EdTech or service-oriented organizations is an added advantage.
• Proven ability to follow and enforce Standard Operating Procedures (SOPs).
• Excellent Time & Task Management
• Comfortable using CRMs, ticketing systems, and operational dashboards.
• Team Leadership & Training Skills

Benefit:

Incentives (as per Company Incentive Policy)

Job Type:

Full-time