Job Title: Senior Support Executive Location: Hyderabad, Telangana Experience Required: 2–4 Years Employment Type: Full-Time About the Role: We are looking for a proactive and detail-oriented Senior Support Executive to join our dynamic team. In this role, you'll be responsible for managing client interactions, resolving complex support queries, and ensuring timely follow-ups and customer satisfaction. You will play a key role in bridging communication between internal teams and customers, ensuring high-quality support delivery. Key Responsibilities: Act as a primary point of contact for client support queries through email, chat, or phone. Resolve issues efficiently by collaborating with internal teams like technical support, product, or operations. Maintain accurate records of interactions, issues, and resolutions in CRM systems. Ensure timely follow-ups and escalation management when needed. Analyze recurring issues and suggest improvements in support workflows or documentation. Train junior support team members and help set quality standards for client interactions. Generate and share periodic reports on support metrics and client satisfaction. Skills & Qualifications: Bachelor’s degree in any discipline. (Preference for IT/Business/Admin backgrounds.) 2+ years of experience in a customer-facing or support role. Excellent verbal and written communication skills in English. Ability to handle multiple client requests with a calm and solution-oriented mindset. Experience with CRM tools (e.g., Freshdesk, Zoho, HubSpot, etc.) is a plus. Strong analytical and problem-solving skills. Ability to work in rotational shifts, if required. What We Offer: Competitive salary and performance-based bonuses. Opportunities for skill development and career growth. A collaborative work culture that values initiative and innovation. Health and wellness benefits (if applicable). Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person
Job Title: Senior Support Executive Location: Hyderabad, Telangana Experience Required: 2–4 Years Employment Type: Full-Time About the Role: We are looking for a proactive and detail-oriented Senior Support Executive to join our dynamic team. In this role, you'll be responsible for managing client interactions, resolving complex support queries, and ensuring timely follow-ups and customer satisfaction. You will play a key role in bridging communication between internal teams and customers, ensuring high-quality support delivery. Key Responsibilities: Act as a primary point of contact for client support queries through email, chat, or phone. Resolve issues efficiently by collaborating with internal teams like technical support, product, or operations. Maintain accurate records of interactions, issues, and resolutions in CRM systems. Ensure timely follow-ups and escalation management when needed. Analyze recurring issues and suggest improvements in support workflows or documentation. Train junior support team members and help set quality standards for client interactions. Generate and share periodic reports on support metrics and client satisfaction. Skills & Qualifications: Bachelor’s degree in any discipline. (Preference for IT/Business/Admin backgrounds.) 2+ years of experience in a customer-facing or support role. Excellent verbal and written communication skills in English. Ability to handle multiple client requests with a calm and solution-oriented mindset. Experience with CRM tools (e.g., Freshdesk, Zoho, HubSpot, etc.) is a plus. Strong analytical and problem-solving skills. Ability to work in rotational shifts, if required. What We Offer: Competitive salary and performance-based bonuses. Opportunities for skill development and career growth. A collaborative work culture that values initiative and innovation. Health and wellness benefits (if applicable). Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person
Role Overview The Content Writer will be responsible for creating a wide range of content (blog posts, website pages, course descriptions, email newsletters, social media posts) that educate, engage and convert our target audience (aspiring traders, retail investors, continuing learners). The candidate should have an understanding of finance/stock-markets (or willingness to learn quickly), strong writing ability, and a flair for translating technical concepts into clear, accessible language. Key Responsibilities Research, plan and write high-quality content on topics such as stock-market basics, technical analysis, trading strategies, risk management, futures & options, chart patterns, etc. Create blog posts, website copy, landing pages, case studies, student stories, infographics and social media captions. Work with SEO best-practices: keyword research, on-page optimisation, meta tags, internal linking, readability. Collaborate with trainers, analysts and subject matter experts to source accurate information and refresh content periodically (to keep courses and blog updated). Ensure all content complies with regulatory / compliance guidelines (as this is a financial education context). Maintain an editorial calendar, meet deadlines and coordinate with marketing & design teams. Monitor content performance (metrics like page-views, time on page, bounce rate, lead generation) and iterate based on insights. Assist in repurposing content into different formats (video scripts, newsletters, short-form content for social platforms). Required Qualifications & Skills Bachelor’s degree in English, Journalism, Finance, Economics or similar. Proven writing experience (1-4 years preferred) — ideally in finance, education or digital content. Excellent command of English (and Hindi if required) — grammar, spelling, style, tone. Ability to explain complex financial/market concepts in simple, engaging language. Basic familiarity with stock-market terminology, trading/investment concepts (if not expert, strong willingness to learn). Understanding of SEO fundamentals and digital content best practices. Comfortable working with CMS (WordPress or similar), basic HTML formatting, and content tools. Strong research skills, attention to detail, ability to meet deadlines and adapt to evolving topics. Preferred / Desirable Prior experience writing for finance, investment, trading education or a related domain. Knowledge of the Indian stock market ecosystem (NSE, BSE, derivatives, F&O). Basic understanding of WordPress, Google Analytics, keyword research tools (e.g., SEMrush, Ahrefs) Ability to create or collaborate on multimedia content (infographics, video scripts). Good communication skills for interviewing SMEs/trainers and converting insights into content. What we offer Opportunity to work at a growing stock-market education company with a purpose of empowering individuals to trade/invest with confidence. Collaborative environment: work with trainers, mentors and a marketing team. Flexible/remote-friendly working arrangements (if applicable). Learning opportunity: deepen your understanding of finance & trading while creating content. Job Types: Full-time, Permanent Pay: Up to ₹600,000.00 per year Application Question(s): What is your Current Salary What is your Expected salary Experience: Content creation: 1 year (Required) Language: English (Preferred) Hindi (Preferred) Location: Madhapur, Hyderabad, Telangana (Required) Work Location: In person