Senior Support Engineer (RF)

SES Satellites

8 - 12 years

0 Lacs

chennai tamil nadu

Posted:22 hours ago| Platform: Shine logo

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Skills Required

network operations networking routing bgp ospf mpls cisco asa network troubleshooting firewalls monitoring tools team collaboration microsoft applications documentation tools ip domain wireless communications switching technologies sdwan cisco asr juniper mx juniper ex series load balancers vpns network management systems itil certification incident management processes change management processes network routing switching expertise adaptability problemsolving clientfocused communication organizational skills documentation

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Support Engineer (IP) at our company, your role is crucial in ensuring the optimal performance and security of network systems. Your responsibilities include continuous monitoring and proactive troubleshooting to maintain network health, responding promptly to complex technical issues, and delivering exceptional customer support to both internal and external clients. Key Responsibilities: - Monitor the health, performance, and security of network systems using monitoring tools - Serve as the main point of contact for customers, vendors, and internal/external fix agents to resolve technical issues - Document incidents, troubleshooting steps, and resolutions in the ticketing system - Deliver exceptional support to diagnose and resolve issues following Incident Management Procedures - Monitor satellite, ground, and terrestrial network elements to ensure operational customer connections - Manage change requests for network configurations, maintenance, and upgrades - Collaborate with cross-functional teams and vendor support for issue escalation and resolution - Provide 24/7 level II support for service assurance troubleshooting - Communicate effectively through various channels to manage technical issues Qualifications Required: - 8-10 years of technical support experience in IP domain, wireless communications, or network operations - Hands-on experience with networking, routing, and switching technologies such as BGP, OSPF, MPLS, and SDWAN - Proficiency with platforms like Cisco ASR, ASA, Juniper MX, and EX series - Experience in network troubleshooting, load balancers, VPNs, and firewalls - Familiarity with network management systems and monitoring tools - Ability to work 24/7 rotational shifts in fast-paced environments - ITIL Certification or equivalent experience in incident and change management processes Additionally, your competencies in network routing & switching expertise, technical proficiency, team collaboration, adaptability & problem-solving, client-focused communication, and organizational skills & documentation will contribute to your success in this role.,

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