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Senior Support Engineer L2- DF

Senior Support Engineer L2- DF

Idfy

12 - 17 years

40 - 45 Lacs

mumbai

Posted:None| Platform:

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Skills Required

root cause analysis usage gcp analytical risk assessment aws business understanding monitoring product support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

About IDfy

IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.

Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.

Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.

We have successfully raised $27M from Elev8 Venture Partners, KB Investments & Tenacity Ventures!

Experience Range:

3 - 5 years

Educational Qualifications:

Any graduation

Job Responsibilities:

Defining monitoring events for IDfys services and setting up the corresponding alerts

Responding to alerts, with triaging, investigating and resolving resolution of issues

Learning about various IDfy applications and understanding the events emitted

Creating analytical dashboards for service performance and usage monitoring

Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts

Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

Skills Required:

AWS , grafana , SQL , Alerts , monitoring , DevOps

Candidate Attributes:

Graduate with a minimum of 3-5 years of technical product support experience with following skills:

Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management

An ability to "understand" data and analyze logs to help investigate production issues and incidents

Hands On experience of Cloud Platforms (GCP/AWS)

Hands On experience of logs monitoring tool (Kibana, Stackdriver,

CloudWatch)

Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus

Experience in writing SQL is plus

Knowledge of Scripting language like Elixir/Python is a plus

Job Code: KL-HVMMEBBK

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Senior Support Engineer L2- DF