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Senior Support Engineer - L1

1 - 3 years

5 - 9 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Responsibilities:- Leverage internal technical expertise, knowledge base, scripts, log files, and other internal tools to provide the most effective solutions to customer issues
  • - Research customer issues promptly and follow up directly with customers on recommendations and action plans- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or outside the specific area of expertise
  • Skill-Sets:- Customer Handling Skills- Exceptional command of the English language- Exceptional writing skills- 1-3 years of experience in Enterprise level Technical Support or Technical Degree equivalent- Technical Skillsets -
  • Experience in Storage Administration, Virtualisation & Linux- Microsoft Hyper V MCS and/or VMWare VCP certification or equivalent Hypervisor administration work experience, TCP/IP based networking and troubleshooting skillsNFS will be an added advantage

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MSys Technologies
MSys Technologies

Information Technology / Software Development

Irvine

51-200 Employees

48 Jobs

    Key People

  • Amit Jhunjhunwala

    CEO
  • Chirag Parelkar

    CTO

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