Senior Support Engineer

Job Summary: Position Overview: We are hiring a Senior Support Engineer with a strong track record in Trading Middle Office support , and hands-on expertise with technologies like ActiveBatch, PowerShell, SQL Server, Python, AWS/Azure , Octopus , and Docker . The ideal candidate will also have exposure to DevOps practices , CI/CD pipelines, and system automation within regulated financial environments. This role requires deep understanding of the trade lifecycle , batch job orchestration , production stability , and infrastructure support across hybrid cloud and on-premise platforms. Key Responsibilities: Deliver L2/L3 production support for Trading and Middle Office applications Monitor and maintain ActiveBatch job workflows , including root cause analysis of job failures Write, debug, and optimize SQL Server stored procedures and queries Develop and enhance automation scripts using PowerShell and Python Troubleshoot Windows Server issues, logs, application failures, and service restarts Support systems deployed on AWS or Azure and handle environment-specific issues Coordinate with DevOps teams to manage CI/CD deployments via Octopus Manage containerized services and scripts using Docker in test or production environments Collaborate with development, infrastructure, and operations teams for efficient incident resolution Participate in release management, deployment validations, and post-deployment checks Ensure compliance with ITIL processes , internal audit requirements, and change governance Use ServiceNow/Jira for ticketing, knowledge base, and service requests Required Technical Skills: Strong hands-on experience with ActiveBatch or equivalent (Control-M / Autosys) Deep knowledge of SQL Server querying, troubleshooting, and tuning Proficient in PowerShell scripting; working knowledge of Python Experience with Octopus Deploy for managing application releases Familiarity with Docker for container-based deployments and monitoring Exposure to DevOps tools and practices , including CI/CD and automation Working knowledge of Windows Server administration Experience supporting systems on AWS / Azure cloud infrastructure Understanding of Middle Office workflows , trade reconciliation, and FIX protocol Preferred/Bonus Skills: Batch monitoring across multi-tier systems Familiarity with ETL processes and data pipelines Understanding of secure file transfers, APIs, and message queues Awareness of infrastructure as code (IaC) and configuration tools (Terraform, ARM) Exposure to Git, Jenkins, and container orchestration is a plus Education & Certifications: Bachelor’s degree in Computer Science, Engineering, or equivalent Certifications such as ITIL, AWS, Azure, or Microsoft SQL are desirable Soft Skills: Strong analytical and troubleshooting skills Excellent communication and stakeholder management abilities Ability to handle high-pressure trading environments and prioritize incidents Proactive attitude with a focus on ownership and continuous improvement Flexibility for weekend or on-call support rotation as needed