Senior Support Analyst

Position Purpose
The Senior Support analyst will be responsible to:- To provide support for the BP2S applications, for all day-to-day problem resolution/support issues- Develop a good understanding of the existing application (functional and technical)- Participate in any specific improvement on this support deliverables- Finding gaps in procedure and fixing the sameResponsibilities
Direct Responsibilities
Monitoring and Supporting the day to day activitiesAdherence to documented procedural standards.Fully responsible for key activities within the agreed SLA and ITIL process.Escalate issues, which cannot be resolved, in a timely manner.Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.Resolve user queriesContributing Responsibilities
To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.Coordinates with infrastructure teams to create / upgrade / decommission specific environmentsMaintain Knowledge base and share experience with support team members.Technical & Behavioral Competencies
Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plusGraduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experienceDomain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plusPrior experience in application support, Monitoring jobsBANCS application knowledge is mandatory
Technical competency in the following:o Proficiency in Oracle/Sybase database - SQL & PL/SQLo Proficiency in Unix/Shell scriptoKnowledge on Cloud concept like Ansible , Devops concept is well advantagesPrior experience of working in Unix environments and Shell scriptingAbility to perform business and technical analysis, design and identify impacts (functional and technical) OthersInclination to understand and learn application/business functionalityFast learner, Team player, autonomousExcellent analytical skillsGood communication skills and confidenceSpecific Qualifications (if required)
Understanding of ITIL frameworkSkills Referential
Behavioural Skills(Please select up to 4 skills)Communication skills - oral & writtenCritical thinkingAbility to collaborate / TeamworkAbility to deliver / Results drivenTransversal Skills:

(Please select up to 5 skills)Ability to understand, explain and support changeAbility to develop and adapt a processAbility to develop others & improve their skillsAbility to anticipate business / strategic evolutionAbility to manage a projectEducation Level:Bachelor Degree or equivalentExperience LevelAt least 5 years