Description
At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a MuleSoft Success Guide, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration, automation, and AI.MuleSoft is a powerful platform that allows businesses to connect with external systems simply and seamlessly to enhance business processes and integration. The MuleSoft Success Guide role is tasked with ensuring our customers are provided with the 1:1 guidance and coaching they need to get the most value out of their MuleSoft engagement and utilize features that best fit their unique business needs.
Responsibilities
- Be a trusted MuleSoft subject-matter expert for the broader Success Guide organization, including an understanding of how MuleSoft relates to and supports the success of AI
- Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current MuleSoft usage
- Run engagements aligned with MuleSoft product capabilities, tailoring conversations to the unique needs and opportunities of customers
- Build strong relationships with both internal and external business stakeholders
- Drive thought leadership when possible through mentoring and knowledge sharing
Impact Of The Role
As a MuleSoft Success Guide, you will play a critical role in our customers' success and the growth of our organization. Your expertise and guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging MuleSoft's powerful integration, automation, and AI capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Collaboration And Teamwork
Collaboration is at the core of our success, and as a MuleSoft Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the MuleSoft platform and to drive optimal usage.
Basic Requirements
- 5+ years of overall experience & 2+ years of experience in a customer-facing role, preferably in the technology industry
- Fluent English speaker. Proficiency in additional languages is a plus, including French and Italian.
- Experience using MuleSoft or other middleware/integration technologies
- Excellent communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
- Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
- Ability to demonstrate basic understanding and stay up-to-date with emerging integration, automation, and AI technologies
- Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues.
Shift Timings
- We operate 24x7 which can involve working during one of the below shifts (not limited to shift timing can change) - AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 9 PM/10 PM IST onwards depending on Day Light Savings Time)
- EMEA hours – 12:00 PM/1 PM/2 PM IST onwards depending on Day Light Savings Time APAC hours – 5.30 AM IST onwards. Work hours can change depending on Business requirements.
