Senior Strategy Consultant - User Adoption & Communication

Senior Strategy Consultant - Adoption, Change Communication & Engagement | Mumbai or Pune | Hybrid About the Role As a Strategic Consultant, you will work closely with customers to drive user adoption, engagement, and retention on their learning platforms. Your role is critical in helping organizations maximize the value of their investments by developing and executing strategic initiatives that enhance platform usage, optimize user experience, and reinforce long-term customer success. By leveraging marketing strategies, data-driven insights, and innovative engagement techniques, you will guide customers in fostering a culture of continuous learning and digital adoption. This role sits within the Chief Customer Officers organization and the Services team, playing a key part in strengthening our customer-centric approach. Key Responsibilities Customer Strategy & Consulting Act as a strategic advisor to customers, helping them develop and execute adoption and engagement strategies tailored to their business goals. Partner with customer stakeholders to identify challenges and implement solutions that drive sustained usage and learner engagement. Provide ongoing consulting services to optimize the user experience and ensure long-term platform success. Adoption & Engagement Initiatives Design and implement marketing and communication strategies that boost user adoption and retention. Develop and execute launch campaigns, engagement programs, and content strategies that create excitement and sustained interaction on the platform. Craft compelling messaging across multiple channels (email, push notifications, web pop-ups, social media) to drive engagement and reinforce value. Customer Success & Retention Work cross-functionally with internal teams to align adoption strategies with overall customer success objectives. Use data and analytics to track user behavior, measure engagement effectiveness, and make data-driven recommendations. Stay informed on industry trends and best practices to continuously enhance customer engagement strategies. What Were Looking For 5+ years of experience in strategic consulting, customer success, or marketing strategy with a focus on user adoption and engagement. Strong ability to develop and execute engagement campaigns that drive measurable user adoption and retention. Exceptional communication, presentation, and consulting skills to influence customers and internal stakeholders. Proven experience in managing multiple projects, coordinating cross-functional teams, and adapting to shifting priorities. A data-driven mindset with the ability to translate insights into actionable strategies. Creative problem solver with a passion for improving customer experiences and digital adoption. Technical acumenwhile not an engineering role, the ability to understand new-age technologies is an asset. MBA or equivalent advanced degree preferred. Consulting Experience is Mandatory ( Big 4 Preferred ), Technology Services , Technology Consulting Notice Period : Immediate or 30 Days Maximum Experience in the Learning Solutions , HR-Tech , HCM Consulting is a Big Plus ! Compensation : Upto 24LPA ( Base ) + 10% Bonus ( Paid Quarterly )