10 User Adoption Jobs

The Product Trainer will play a crucial role in creating, organizing, and delivering training programs for Quadlabs customers and employees, both in-person and online. Your responsibility will include developing high-quality training content, conducting engaging sessions, and ensuring all participants acquire the necessary skills to effectively utilize Quadlabs software products. As the ideal candidate, you should possess strong communication abilities, deep expertise in the travel industry, and the flexibility to adjust training methods for diverse audiences. You will be responsible for planning, coordinating, and executing onsite and virtual training sessions for clients and internal teams. Providing comprehensive software training to new employees to facilitate smooth onboarding will be a key aspect of your role. Additionally, you will design, develop, and update training materials, collaborate with various teams to align training with business goals, and analyze feedback to enhance training effectiveness. Managing training logistics, analyzing processes for efficiency improvements, and ensuring the Online Application Help Desk is up-to-date are also part of your responsibilities. You will act as a liaison between clients and the product team, managing expectations and addressing concerns effectively. Moreover, identifying key users among trainees and implementing Train the Trainer programs will be crucial to extending the reach of training. The ideal candidate should hold an MBA from a reputable university and have 6-8 years of experience, with at least 2-3 years as a trainer, preferably in the travel technology sector. Strong communication, presentation, and facilitation skills are essential, along with the ability to develop training content and materials. Prior exposure to training in the travel industry, knowledge of Global Distribution Systems, and proficiency in MS Office Suite are highly desirable. Strong analytical and problem-solving skills will be beneficial in adapting training approaches for diverse audiences.,

You will play a key role in enabling efficient implementation and adoption of the SAP Production Planning (PP) and Quality Management (QM) module. Your primary responsibility will be to provide timely and ongoing support to the business team, ensuring effective system upkeep post-implementation. Your responsibilities will include actively engaging in workshop discussions, taking ownership of the SAP PP & QM Module, and delivering essential project support and post go-live assistance to business teams for their daily SAP activities. Your goal is to ensure seamless operations and successful utilization of the SAP system. Key deliverables will involve leading the implementation, customization, and maintenance of SAP PP & QM Modules, collaborating with clients to gather business requirements, analyzing processes, and developing tailored solutions. You will also configure SAP PP & QM modules to meet specific business requirements, stay updated on the latest trends and best practices, work with cross-functional teams for successful project delivery, and provide ongoing support to troubleshoot and resolve issues related to SAP PP & QM modules. Your performance will be measured based on several key performance indicators (KPIs) including Project/Initiative Delivery Timeliness, Business Satisfaction, Issue Resolution Time, System Uptime, User Adoption Rate, Configuration Accuracy, Training Effectiveness, Process Improvement, Documentation Quality, and Professional Development. In summary, as a SAP PP & QM Module expert, your role is crucial in ensuring the smooth operation, successful implementation, and ongoing support of these modules for the business team. Your proactive approach, attention to detail, and commitment to excellence will contribute significantly to the overall success of the projects and the satisfaction of the business users.,

As an HR Change and Enablement professional at Capco, a global technology and management consulting firm, you will play a crucial role in driving successful change initiatives within the organization. Your primary responsibility will be to partner with the Global Change and Enablement Lead for Third-Party Risk Management (TPRM) to embed change effectively. You will collaborate with Program/Project Managers, Business Analysts, Design Subject Matter Experts (SMEs), HR Communications, and other Change and Enablement team members to achieve program objectives. By understanding the project lifecycle, you will ensure that all stages are managed effectively in terms of user engagement. Your strategic and tactical advice will be instrumental in driving sustainable change initiatives. You will work closely with external vendors, as needed, to deliver project objectives and benefits. Additionally, you will create and implement Engagement & Learning strategies, feeding into the overarching Change and Enablement strategy and plan. A key aspect of your role will involve producing high-quality materials within the Change and Enablement plan to drive user adoption and sustainability of change initiatives. This will include stakeholder identification, tailored end-user engagement strategies, business readiness plans, and consistent messaging across various communication channels. Collaboration with Group HR Communications and People Capability teams will be essential to ensure alignment of key messaging and communication/engagement strategies. Furthermore, you will work with leads from other HR and business projects to manage interdependencies, identify synergies, and coordinate deployment efforts. With 8 to 15 years of experience, this role is based in Bangalore/Chennai with a notice period of 0 to 30 days, and a maximum of 45 days. If you are looking to make a significant impact, drive change, and work in a diverse and inclusive environment, Capco is the place for you. Join us in transforming the energy and financial services industry while growing your career along the way.,

As a Functional Consultant with over 6 years of hands-on experience in NetSuite, your primary responsibility will be to lead and champion NetSuite implementation projects. You will interface with various departments within the organization, such as finance, to understand business processes and workflows and apply that knowledge to support the application effectively. Your role will also involve managing SuiteTax and Nexus tax bundles to cater to taxation requirements in India, UK, Singapore, Europe, and the US. You will support and configure end-user requests for new searches, reports, KPIs, and dashboards, align NetSuite to company-specific user forms, fields, and custom records, and conduct detailed discovery sessions to understand business users" requirements. Additionally, you will identify opportunities to improve processes and streamline operations with technology solutions, prepare business/functional requirements documents, collaborate with business and development teams to create comprehensive solution approaches, and configure the NetSuite system to meet business process flows. You will also be responsible for creating training/support documentation, driving end-user training, and collaborating with technical team members to guide the development of customized NetSuite solutions. Furthermore, you will research, design, and present optimal solutions for users, facilitate communications with cross-functional teams, own ad hoc analysis, reporting, and presentation building, and develop reports and dashboards to empower operational and exploratory analysis or aid data-driven decisions. To be successful in this role, you must have a Bachelor's degree in computer science or information technology, or equivalent experience. You should also possess strong written and oral communication skills, the ability to carry out GAP analysis on current processes, strong presentation and technical writing skills, NetSuite Suite Foundations, NetSuite Certified Administrator, and the ability to work independently and as part of a team in a fast-paced and demanding work environment. Additionally, having solid functional implementation or support experience in high-tech companies, knowledge of Oneworld finance close functions, intercompany accounting, Project accounting, integration in NetSuite, NetSuite reporting tools, dashboards, NetSuite data migration tools, and experience with NetSuite best practices will be advantageous.,

Role Responsibilities: Conduct change impact assessments to identify potential risks and determine organizational readiness for SAP implementations. Develop and implement change management strategies that align with project objectives and timelines. Engage with key stakeholders through workshops and interviews to gather requirements and build change alignment. Design and deliver end-user training programs to ensure effective knowledge transfer and adoption. Prepare and execute communication plans to maintain transparency and consistent messaging across the organization. Support project teams during planning and execution phases with change management activities. Monitor and report on key change management metrics and deliverables to ensure progress and effectiveness. Facilitate focus groups and feedback sessions to assess user acceptance and address concerns. Provide ongoing support, coaching, and guidance to stakeholders throughout transition phases. Collaborate with HR and other departments to embed change management practices into organizational culture. Identify sources of resistance and implement tailored interventions to mitigate challenges. Document change management reports, lessons learned, and organizational best practices. Assist in developing and executing strategies that improve user adoption and system utilization. Maintain current knowledge of SAP tools, modules, and trends relevant to organizational change. Continuously enhance change management processes based on feedback, data, and lessons learned. Qualifications: Bachelor's degree in Business, IT, or a related field. Minimum of 5 years of experience in change management within SAP environments. Proven experience applying OCM methodologies and tools. Strong functional knowledge of SAP modules and implementations. Proficiency in project management practices and tools. Excellent verbal and written communication skills. Strong interpersonal skills with experience in stakeholder engagement. Demonstrated ability to work independently and remotely with cross-functional teams. Experience designing training curricula based on needs assessments. Analytical and problem-solving capabilities. Familiarity with process mapping and documentation tools. Proficiency with Microsoft Office Suite and project management tools. Ability to adapt in fast-paced, evolving environments. Change management certification (e.g., Prosci) is preferred. Willingness to travel for client engagements if required. Understanding of adult learning principles and instructional design.

As a Business Process Automation Analyst at Ecolab's Global Business Services, your primary role will involve supporting and delivering key initiatives aimed at enhancing workflow and automation efficiencies. Based in our Pune office, you will be responsible for project intake, planning, and identifying scalable global tools to address process challenges. Your main responsibilities will include managing project intake and prioritizing requests, contributing to project management activities from identification through deployment, collaborating with business and process improvement teams to evaluate automation opportunities, participating in process design, business requirement definition, and design reviews. Additionally, you will engage in vendor and technology selection RFP/RFI, facilitate process reviews to identify automation opportunities and requirements, and partner with Ecolab Digital teams to evaluate appropriate technology solutions. To be successful in this role, you should hold a Bachelor's degree with a minimum of 5 years of professional experience or an advanced degree with 3-5 years of experience. Formal project management experience or proven skills, preferably in Finance or Business Services, is required. Excellent English written and verbal communication skills, strong interpersonal skills, and the ability to partner across teams and levels within the organization are essential. Experience with automation platforms such as ServiceNow is preferred. Preferred qualifications include an advanced degree, relevant experience in Finance or Business Services processes, and certifications in Green Belt/Black Belt/PMBOK/Scrum/Agile. You should possess strong interpersonal skills with the ability to influence decision-makers and motivate team members, be a self-driven and outcomes-oriented performer, and have proven success in initiating change and communicating effectively at all levels of the organization. Proficiency in Excel and PowerPoint, strong analytical skills, and fluency in the local language and English are desired, along with experience in low-code development on various platforms. In this role, you will play a crucial part in maintaining process governance, ensuring the successful deployment and/or onboarding of solutions, monitoring their efficiency, and keeping stakeholders informed and engaged. Your commitment to a culture of inclusion and belonging will contribute to the overall success of the team and organization.,

You have 2 requirements for Salesforce. Please refer the details for your reference and apply accordingly. Total Experience: 4 to 13 Years SALESFORCE FSC: - Expert in Salesforce Configuration and Customization - Proficient in Salesforce UI development using Visualforce, Lightning Component Aura, LWC, and Lightning App Builder - Experience with integration using Webservices, REST, and SOAP - Develop and maintain applications using the Financial Services Cloud (FSC), with a good grasp of core FSC concepts like Person Accounts, Household, Events & Milestones, etc. - Expertise in one or multiple domains of Banking, Insurance, etc. - Proficient in working with Financial Services Cloud, Salesforce Sales Cloud, and Service Cloud - Design key technical components of the Salesforce.com solution and own the end-to-end technical solution - Ensure the Salesforce.com technical design aligns with the overall enterprise architecture of the client and scales with it in the near future - Evaluate potential application performance bottlenecks at early stages of the implementation and recommend remedial measures - Define the Config Management and Environment path for the Salesforce.com implementation - Good experience in Integration architecture, platform security, Integration security, Data architecture management, and architectural design patterns Works in the area of Software Engineering, which encompasses the development, maintenance, and optimization of software solutions/applications. Applies scientific methods to analyze and solve software engineering problems. Responsible for the development and application of software engineering practice and knowledge in research, design, development, and maintenance. The role requires the exercise of original thought and judgment, as well as the ability to supervise the technical and administrative work of other software engineers. The software engineer collaborates and acts as a team player with other software engineers and stakeholders. Primary Skills SALESFORCE DEVELOPER: Total Experience: 4 to 13 Years - Expert in Salesforce Configuration and Customization - Proficient in Salesforce UI development using Visualforce, Lightning Component Aura, LWC, and Lightning App Builder - Experience with integration using Webservices, REST, and SOAP - Experience in error handling and exception handling in Salesforce - Proficient in working with Salesforce Sales Cloud and Service Cloud - Expert in Code Deployment using Change Set, Bitbucket, Git, and Jenkin - Hands-on experience using Visual Studio Code and Salesforce CLI - Good knowledge of Dev Ops - Experience in working with any PLM tool (JIRA/Rally) - Ability to deliver the project in Agile - Ability to coach and mentor team members - Estimation of technical requirements to help plan deliveries - Design, Customize, Code, and Integrate to deliver requirements - Support Testing, Validation, and User Adoption during the change lifecycle Skills (competencies) Verbal Communication,

You are a skilled Coupa consultant with a minimum of 3-4 years of relevant experience in Coupa. Your role involves utilizing strong analytical and problem-solving skills to comprehend complex business processes and translate them into Coupa configurations. You should possess system integration experience with Middleware solutions like Mulesoft, or Coupa API integrations. Your expertise in Release Management is essential as you will be responsible for performing testing, validation, and troubleshooting of new upgrades. Monitoring and participating in system upgrades, patches, and releases to assess potential impacts and implement necessary adjustments are also part of your responsibilities. As a Coupa consultant, you will be tasked with developing, configuring, and implementing Coupa enhancements such as custom validations, approval chains, UI modifications, Integration mapping changes, and APIs. Experience in Supplier enablement and punchout catalog setups is required for this role. Additionally, you will configure, customize, and maintain Coupa modules, workflows, roles, and reports based on business needs. Managing user roles, permissions, and security settings to ensure proper access controls will be within your scope of work. Analyzing, troubleshooting, and resolving technical issues related to Coupa system performance, integrations, and data processing are crucial aspects of your job. Experience in driving user acceptance testing, user adoption, and user training is also expected from you. Moreover, you are responsible for providing technical documentation and knowledge sharing for troubleshooting recurring issues. Previous exposure to change management and user adoption strategies will be beneficial in this role.,

Roles & Responsibilities: Define and manage the Salesforce product roadmap, aligning with business goals and user needs. Collaborate with business leaders and technical teams to gather requirements and design scalable solutions. Partner with developers and architects to define workflows, data models, and automation. Lead the Agile product development lifecycle, maintaining the product backlog and driving UAT processes. Ensure high-quality releases that adhere to Salesforce best practices and compliance standards. Drive user adoption through training, documentation, and engagement metrics. Required Skills: Bachelors/Masters degree in Computer Science, Engineering, or a related field. At least 8+ years of experience in product management, including 2+ years on Salesforce initiatives. Deep knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, and Marketing Cloud. Hands-on experience with Salesforce automation tools (Flows, Process Builder, Apex, etc.). Proficient in Agile methodologies and tools such as Jira or Trello. Excellent communication and stakeholder management skills, with a focus on cross-functional collaboration. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Delhi, Bengaluru, Remote

Senior Strategy Consultant - Adoption, Change Communication & Engagement | Mumbai or Pune | Hybrid About the Role As a Strategic Consultant, you will work closely with customers to drive user adoption, engagement, and retention on their learning platforms. Your role is critical in helping organizations maximize the value of their investments by developing and executing strategic initiatives that enhance platform usage, optimize user experience, and reinforce long-term customer success. By leveraging marketing strategies, data-driven insights, and innovative engagement techniques, you will guide customers in fostering a culture of continuous learning and digital adoption. This role sits within the Chief Customer Officers organization and the Services team, playing a key part in strengthening our customer-centric approach. Key Responsibilities Customer Strategy & Consulting Act as a strategic advisor to customers, helping them develop and execute adoption and engagement strategies tailored to their business goals. Partner with customer stakeholders to identify challenges and implement solutions that drive sustained usage and learner engagement. Provide ongoing consulting services to optimize the user experience and ensure long-term platform success. Adoption & Engagement Initiatives Design and implement marketing and communication strategies that boost user adoption and retention. Develop and execute launch campaigns, engagement programs, and content strategies that create excitement and sustained interaction on the platform. Craft compelling messaging across multiple channels (email, push notifications, web pop-ups, social media) to drive engagement and reinforce value. Customer Success & Retention Work cross-functionally with internal teams to align adoption strategies with overall customer success objectives. Use data and analytics to track user behavior, measure engagement effectiveness, and make data-driven recommendations. Stay informed on industry trends and best practices to continuously enhance customer engagement strategies. What Were Looking For 5+ years of experience in strategic consulting, customer success, or marketing strategy with a focus on user adoption and engagement. Strong ability to develop and execute engagement campaigns that drive measurable user adoption and retention. Exceptional communication, presentation, and consulting skills to influence customers and internal stakeholders. Proven experience in managing multiple projects, coordinating cross-functional teams, and adapting to shifting priorities. A data-driven mindset with the ability to translate insights into actionable strategies. Creative problem solver with a passion for improving customer experiences and digital adoption. Technical acumenwhile not an engineering role, the ability to understand new-age technologies is an asset. MBA or equivalent advanced degree preferred. Consulting Experience is Mandatory ( Big 4 Preferred ), Technology Services , Technology Consulting Notice Period : Immediate or 30 Days Maximum Experience in the Learning Solutions , HR-Tech , HCM Consulting is a Big Plus ! Compensation : Upto 24LPA ( Base ) + 10% Bonus ( Paid Quarterly )