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R1 RCM
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Senior Staff Engineer

Senior Staff Engineer

R1 RCM

3 - 6 years

5 - 8 Lacs

Noida

Posted:2 months ago| Platform:

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Skills Required

network infrastructure Root Cause Analysis project management management services IT infrastructure maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities Create and resolve trouble tickets following standard run books. Follow all ticket handling process and procedures. Use tools to monitor network infrastructure and proactively respond to network abnormalities. Manage a queue of trouble tickets working to resolve issues within standard SLAs. Identify possible major incidents and issues and proactively escalate to NOC Manager and Director. Note all incidents with clear work log notes and communicate Root Cause Analysis when resolved. Escalate and engage Tier 2 level resources when necessary. Join Major Incident Bridge, when necessary, communicate application and device performance as needed. Complete daily checks and provide reports to leadership so they are aware of ongoing issues and network abnormalities. Complete change requests to suppress or reactivate alerting during maintenance windows.

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Healthcare Revenue Cycle Management

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Senior Staff Engineer