Senior Specialist - Quality Services

Job Description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us. Your Role Provision of differentiated Quality Support for Strategic Partnership Account(s) Responsible for customer quality and regulatory resolution and follow-up of quality incidents Foster customer intimacy and provide customers with interim updates during extended site investigations Demonstrate expertise in project management, typically in the form of coordinating complex customer inquiries or investigations across global sites Deliver Quality Services, adopting a consultative approach to understand customer needs, explain our quality systems capabilities and communicate that commitment Implement standards to ensure customer satisfaction for quality and regulatory matters for the whole Life Science portfolio. Implement policies, procedures and methods to provide quality and regulatory product and service information and continuously improves the same. Ensure sustainable relationship with key customers. Collect data in partnership with CRM colleagues and Business partner for the Commercial and Business Areas to monitor, report and improve quality performance from a customer’s perspective. Direct / support in the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment. Applies broad industry and commercial awareness to drive quality performance across LS. Contributes/ Leads internal facing relevant (quality services, operations, marketing, sales, etc.) training/ education courses. Who You Are Masters’ or Bachelors’ degree (chemist, pharmacist, biologist, engineer) or equivalent experience in a relevant Life-Science-based position. Professional experience, more than 10 years industry experience. Excellent verbal and written communication skills, fluent in English. Understanding of basic Quality Assurance concepts and knowledge of FDA and/or EMA, cGMP regulatory requirements. What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!