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Overture Rede
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Senior Specialist

Senior Specialist

Overture Rede

1 - 3 years

3 - 7 Lacs

Noida

Posted:1 month ago| Platform:

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Skills Required

RCA Root cause analysis Automation Quality standards Compliance Customer satisfaction Focus Cloud Issue resolution SLAS

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Senior SpecialistLocation: NoidaExperience: 2 55 YearsQualification: B-TechProject Role: Senior SpecialistOpen Position(s):1Job Role:Support cloud automation escalations, perform RCA, resolve tickets independently, and contribute to knowledge sharing and customer satisfaction Must-Have Skills:- Hands-on experience in cloud automation and issue resolution- Ability to handle escalations and perform root cause analysis- Strong adherence to SLAs, quality standards, and compliance policies- Proactive in knowledge base updates and team coaching- Focus on First Call Resolution and enhancing CSAT","Work_Experience1-3 years

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Senior Specialist