About the Role
We are looking for inspired technology professionals who love the challenge of implementing and migrating customers from their Active Directory, Okta, and other identity management directories to the JumpCloud platform through a structured, efficient, outcome-based process while leveraging your expertise and all available JumpCloud resources.
Solutions Architects at JumpCloud will have the opportunity to work with a wide variety of customers on structured engagements to provide a strong trusted technical bridge between JumpCloud and our customers, from the start of their implementation through to their continued expansion and use of JumpCloud. A Senior Solutions Architect will develop a partnership with their customers to gain insight and operate at a high level to enhance their customer s experience with JumpCloud.
In this position, you will:
- Gain a deep understanding of your customer s environment and technical business needs through detailed and thorough discovery sessions and technical workshops.
- Help define applicable milestones for your customer s intended use of JumpCloud.
- Develop and articulate a clear vision and plan to achieve those milestones.
- Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each customer you work with.
- Confidently provide technical guidance to our partners and customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.
- Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.
- Work closely with larger customer organizations on long-term or ongoing engagements.
- Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.
- Work hands-on in customer environments when applicable to execute migration or configuration tasks.
- Escalate and reproduce issues in-house and respond in a timely manner.
- Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers.
- Test new customer use-cases using in-house and industry tools, and document the outcomes for customers and in our internal knowledge repository.
- Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools, to provide the most effective, world-class solutions for our partners, prospects, and customers.
- Assist with onboarding of new PS Team Members and share your SME-level knowledge internally and externally.
- Consult, plan, and execute implementations of JumpCloud.
- Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our customers.
- Develop a deep technical understanding of a subset of JumpCloud functions and operate as an org-wide SME in that area.
- Represent the Professional Services team in technical JumpCloud GTM functions related to your areas of expertise.
We re looking for someone who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate technical concepts in front of technical audiences.
- A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software
- 8 or more years experience in a prior SaaS, professional services, Directory administrator, or implementation role(s)
- Minimum 2 years of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console
- Deep technical expertise and a high aptitude in a customer-facing position
- Project management, time management & planning skills
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
- Strong oral and written communication skills
- Possesses a logical approach to problem solving
- Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments
- Able to travel on-site to customer locations as required
Previous work experience as an IT Admin or SysAdmin in a technical domain, or positioning a SaaS product to those audiences, and an advanced understanding of the following technologies is strongly preferred:
- Administrating or supporting Medium-to-Large scale SMB environments & architecture
- Microsoft 365 and AzureAD experience
- Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required
- Apple MDM, AD Device Management, AzureAD Connect, and Intune
- Okta administrative experience or certification preferred
- Google Workspace administrative experience
- AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)
- Device Management - Windows, macOS, iOS, Android and Linux Operating Systems
- LDAP administration, troubleshooting, and maintenance experience
- Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)
- In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML
- Scripting experience, PowerShell preferred
- User onboarding and offboarding
- Software systems setup and configuration experience
- Bachelor s degree desired
