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Senior Software Engineer

Senior Software Engineer

Zendesk

5 - 9 years

25 - 30 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

selection process artificial intelligence mysql javascript customer experience customer service microsoft jira ruby on rails

Work Mode

Work from Office

Job Type

Full Time

Job Description

You ll be part of a high-performing team responsible for building distributed, high scale and data-intensive integrations that extend our market-leading core SaaS product. Partnered with other SaaS providers and cloud vendors (e.g. Slack, Atlassian and AWS), our products commonly incorporate the latest technologies and features to provide cutting-edge solutions to our customers. We enjoy working with Engineers who possess a strong growth mindset, are enthusiastic at problem-solving and can demonstrate leadership qualities. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems.

What you ll get to do each day

Experience designing, leading and implementing customer-facing software projects. We need you to have experience with good and bad software projects and to have an opinion on what helps us lean more towards good.
Excellent communication skills both written and verbal and the ability to influence others within the organisation with diplomacy and tact.
Detail-oriented, with a focus on the delivery of quality work with a mindfulness of timelines needed for the business.
Ability to influence with authority, inspire and mentor others.
Use best practices at every stage of the development cycle, peer code review and rapid deployment.

What you bring to the role

At least 6+ years of commercial software engineering experience
3+ years of experience in frontend development using JavaScript and React.
3+ years of experience in Typescript, NodeJS, Java or Golang building high volume applications
A focus on ensuring that solutions being designed and built today will still meet needs over the next 18+ months
Experience identifying and solving reliability problems at scale while working across full stack
Able to manage time effectively to allow a balance of individual contribution and being interruptible to assist with issues and queries from other engineers
Ability and willingness to quickly learn and apply different programming languages and technologies based on project requirements
Experience building integrations with popular SaaS products such as Jira, Slack, Shopify, Microsoft Teams is an added plus.

Tech Stack

Our code is written primarily in JavaScript / TypeScript. Golang, Ruby/Ruby on Rails
Our frontends use frameworks including React, Redux, React Testing Library, Cypress, Jest.
Our servers live in AWS.
Our applications/services are deployed via Spinnaker to Kubernetes.
Our data is stored in Aurora/MySQL, DynamoDB, and S3.

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Zendesk

Software Development

San Francisco California

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Senior Software Engineer