Job
Description
Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus! Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents efficiency! What you get to do every day: Lead the design and development of complex, scalable frontend features to modernize our largest monolithic application using React, Redux, TypeScript, and GraphQL. Collaborate closely with a diverse group of teammates including product managers, designers, backend engineers, and other stakeholders to deliver exceptional user experiences that make a real difference. Own the frontend architecture and promote best practices around component design, state management, and performance optimization. Mentor and support engineers at all levels, fostering an inclusive culture of learning, growth, and technical excellence. Conduct thoughtful code reviews and champion high standards for code quality, testing, and documentation. Identify and address frontend performance bottlenecks, accessibility considerations, and usability challenges to ensure our products are robust, inclusive, and accessible to all users. Influence product and technical roadmap decisions with a focus on sustainability, scalability, and maintainability of frontend systems. Advocate for and evangelize modern frontend development practices across the engineering organization. What you bring to the role: 4 to 7+ years of professional experience specializing in frontend software development, ideally within SaaS or large-scale web applications. Deep expertise in JavaScript, TypeScript & GraphQL, with strong experience in React and its ecosystem (Redux, React Router, hooks, etc.). With a strong understanding of frontend architecture, component-driven development, and state management patterns. Experience with frontend performance tuning, accessibility standards (WCAG). Passion for writing clean, maintainable, and well-tested code, including unit, integration, and end-to-end tests. Proven ability to lead technical discussions, make architectural decisions, and mentor engineers with empathy and clarity. Comfortable working in Agile teams that value collaboration, open communication, and continuous feedback. Excellent verbal and written communication skills, able to explain complex technical concepts in an approachable way.
