Senior Software Engineer

What you get to do in this role:

Demo Development:

• Collaborate with product managers, CSM solution architects, and developers to thoroughly understand the features, modules, and integrations offered by our ServiceNow CSM product.
• Create interactive and engaging software demonstrations that showcase the platforms capabilities, including case management, self-service portals, knowledge management, and more.
• Customize demos to address specific pain points and use cases within different industries and business verticals.
• Develop tools and utilities to make demo configurations for sales team simpler.

Technical Expertise:

• Develop an in-depth knowledge of the ServiceNow CSM platforms technical architecture, integration possibilities, and underlying technologies.
• Troubleshoot and resolve technical issues that may arise during development. Identify root cause and drive resolution.
• Provide guidance to the Sales team in creating custom sales demonstrations.

Live Presentations:

• Conduct live, interactive software demonstrations, workshops, live config sessions for sales teams, and stakeholders
• Effectively communicate the value proposition, benefits, and differentiators of ServiceNow CSM.

Feedback and Improvement:

• Solicit feedback from the sales team and stakeholders to continuously improve the effectiveness of demos.
• Incorporate feedback into future demonstrations and refine demo content to ensure relevance and impact.

Market Awareness:

• Stay informed about industry trends, competitors, and emerging technologies in customer service to enhance the quality and competitiveness of your demonstrations.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automat