Job
Description
Job Summary What you need to know about the role- This role offers the unique chance to be part of a specialized engineering operations team that plays a pivotal role in the heart of the payment s organization. If candidate is someone who thrives in a dynamic, high-impact environment, this position gives the opportunity to tackle complex, mission-critical issues daily. Candidate will be working on cutting-edge challenges in the payment s ecosystem, ensuring that both internal teams and customers experience smooth, uninterrupted service. Candidate will be responsible for facilitating and automating various biz operations. Candidate will be responsible for quickly and accurately triaging reported production issues. Candidate will partner with engineering teams and PayPal external partners to bring rapid resolution to production issues and restore customer functionality. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to details. Candidate should be able to work independently and drive the initiative. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. Meet our team We are a team of small and self-driven engineers & product managers to deliver innovative solutions to drive business impact, on a mission to empower consumers with Digital Wallets and enable commerce globally. We are forming a dedicated engineering operations team focused on providing robust engineering and biz ops support to the payments system. Job Description Your way to impact As a member of the Engineering operations team, you will have the opportunity to make a significant impact from day one. Here are keyways you can contribute- 1. Ensure engineering operations Oversee engineering operations and develop a comprehensive understanding of payment systems and their current challenges. Ensure compliance with SOPs for all engineering and business operations. Identify opportunities to automate standard business as well as engineering processes wherever possible 2. Drive Operational Efficiency Identify opportunities for improving engineering operational processes, whether through automation, optimized workflows, or enhanced collaboration with other teams, helping to save time and increase productivity. 3. Proactively Identify and Address Issues Help us identify potential issues and gaps in our systems early on, drive improvements to prevent disruptions and ensure smooth, uninterrupted service. 4. Foster Cross-Functional Collaboration Build strong relationships with development, product & External partners to streamline communication and ensure alignment, ultimately driving faster issue resolution and improved service. 5. Bring Fresh Ideas and Innovation Leverage your unique perspective and prior experiences to introduce new ideas, modernize workflows, and optimize processes, driving innovation and efficiency across the team. Your day to day Facilitate and automate various engineering and business operations. Quickly and accurately triage reported production issues. Collaborate with PayPal engineering teams and PayPal external partners to swiftly resolve production issues and restore customer functionality. The candidate will be expected to challenge the status quo and introduce innovative solutions to enhance operational efficiency. This role involves working in shifts, including weekends and holidays, to ensure 24/7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. What do you need to bring- 5 + years of relevant industry experience in software product development with Java/ Sprint Boot. Ability to drive communication with external partners, processors, and vendors. Strong time management skills and ability to work on concurrent assignments with different priorities. Excellent problem-solving skills Experience with automation and process improvement. Experience in developing, troubleshooting/debugging complex multi-tier applications. Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products. Experience in operational detection/monitoring activities and exposure to incident management activities Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stake holders. Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers. Drive long term solutions with technology/product teams when appropriate.
