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Lucy Electric
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SENIOR SERVICE EXECUTIVE - AFTER SALES SERVICE

SENIOR SERVICE EXECUTIVE - AFTER SALES SERVICE

Lucy Electric

9 - 14 years

4 - 7 Lacs

Nashik

Posted:3 weeks ago| Platform:

Apply

Skills Required

Rework After sales service Sales Switchgear Customer satisfaction Scheduling Customer complaints Senior Service Executive Distribution network Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Job Title :

Senior Service Executive - After Sales Service (Energy Services)

Business:

Lucy Electric India Pvt Ltd.

Location:

Based in Nashik (Coordinator for East /West /South/North)

Job Reference No:

4118

Job Purpose

To update, monitor and analyse the status /data of repairing activity /customer complaints.

To handle a team of people and manage the daily plan for the activity.

To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support.

To ensure the activity is being carried out in controlled way and to quality standard.

To track, update, monitor and explore the RMU footprints to generate Service and spares revenue.

Job Context

Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.

Providing commissioning and after sales service support to customer on site in all regions.

Prepare the weekly/monthly plan for repairing units received at factory.

Training to field staff- Lucy Employees and customers

Monitor and resolve the customer complaints at site in all regions.

Tendering and quote for out of warranty refurbishments and spares

Ensure works are carried out and monitor the quality of work being done on site.

Communication with the customer for corrective and preventive actions.

To track and generate the Service and spares revenue.

Job Dimensions

This position will report to AGM- After Sales Service and will be based at Nashik.

Key Accountabilities

These will include:

Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location.

Managing the Service function rework actions and lead the service team for this activity.

Schedule and organize the manpower to ensure immediate support to customers.

Schedule and organize the manpower to ensure proper scheduling of repairing units, both under warranty and Non warranty.

Monitor and daily reporting of the status of customer complaints.

Communicate with the customer for complaint acknowledgement, support, and resolution with CAPA.

Qualifications, Experience & Skills

Bachelor s Degree Engineering (Electrical) /DME with minimum 5~9 years experience in After sales- Commissioning, Services & Spares in similar industries.

Customer management and Operations.

Technical knowledge for electrical switchgear and distribution network.

Behavioural Competencies

Focus on delivery, Team and business development.

Time Management.

Good communication skills

Does this sound interestingWe would love to hear from you. Our application process in quick and easy. Apply today!

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SENIOR SERVICE EXECUTIVE - AFTER SALES SERVICE

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Senior Service Executive - After Sales Service (Energy Services)

Lucy Electric India Pvt Ltd.

Based in Nashik (Coordinator for East /West /South/North)

4118

Job Purpose

Job Context

Job Dimensions

Key Accountabilities

Qualifications, Experience & Skills

Behavioural Competencies

Does this sound interestingWe would love to hear from you. Our application process in quick and easy. Apply today!

More Jobs at Lucy Electric