Senior Service Engineer

How is this team contributing to vision of Providence

Clinical and Revenue cycle Applications pillar primarily focuses on providing excellence in the care of the applications and systems used in our communities, hospitals, and clinics. Driving digital transformation and improving the caregiver experiences through simplification and modernization of 1700 applications. We deliver products and services to support clinical and business applications and interfaces including Acute and Ambulatory, Home, and Community Services, Epic EHR and 3rd Party Applications as part of Integration projects development & implementation, and cloud migration programs.

What will you be responsible for

• Work with key stakeholders to build business expansion strategies and growth plans.
• Responsible for reviewing current integration strategies and goals to identify potential strengths, weaknesses, and opportunities for improvement.
• Responsible for capability building for the Clinical & Revenue Cycle Applications - Interoperability Teamon Rhapsody/Corepoint, InterSystems HealthShare, Azure/cloud & supporting technologies required for delivery and service engineering.
• Support Technical architects in the definition of integration solution and technology roadmaps and industry standards
• Establish SLAs, KPIs and recommend measurement and improvement of processes.
• Awareness about the latest trends in technology and drive the modernization initiatives across the healthcare domain.
• Ensure that the committed backlog is successfully completed in accordance with business priorities and KPIs.
• Facilitate and collaborate with peers. and cross-pillar teams, global teams to identify common business cases, define a plan and work on new engineering solutions and initiatives.
• Facilitates business coordination with internal cross-functional teams, external suppliers, and consultants to ensure timely delivery.
• Possess a fundamental understanding of end-to-end application/system/device integration and dependencies.
• Solve ambiguous, undefined problems that go beyond product/service boundaries.
• Think creatively to meet complex business needs - translate vision into processes and requirements.
• Identify scrum and cross-functional team dependency issues and schedule priorities, and establish milestone exit criteria.
• Engage and solicit input from leadership and stakeholders to validate priorities and scope.
• The position is based in Hyderabad and requires collaboration with global teams in different time zones.

Who are we looking for

1. Through understanding of healthcare domain and role of integration.
2. Hands on experience on one/more of the integration engines like Corepoint, Mirth, Cloverleaf, Rhapsody, InterSystems.
3. Detailed understanding of the various HL7 (V2, FHIR, CDA) and other clinical standards (DICOM) and terminology (LOINC, SNOWMED)
4. 3-5 years of hands-on experience in building and maintaining complex interfaces using one or more integration engines.
5. Exposure on the API integration using any of the latest technologies.
6. Work with engineering and the application teams to develop and maintain complex integration projects.
7. Work withdevops for continuous integration and continuous deployment (CI/CD), automated testing and application lifecycle management
8. Work with application teams to create data pipelines in data ops, create pipelines for application CICD.
9. Proficient in one of the programming languages like .NET, Python, Java, nodejs Technologies.
10. Good understanding of SQL, networking, security, cloud & enterprise integration architecture