Senior Service Desk Analyst

Please note: Candidates are expected to work in US Central Time zone.

Please share your current/last CTC, CV, and joining period with hr@swot.guru for faster shortlisting.

We are seeking Senior Service Desk Analysts to join our IT operations team. This is a critical role responsible for providing Tier 2 technical problem resolution and ensuring our internal customers have the exceptional support needed to deliver outstanding patient care.

Key Responsibilities Include:

Evaluating, prioritizing, and resolving complex technical issues (systems, software, hardware, networks).

Monitoring and responding quickly to requests escalated from Tier 1.

Managing PC deployment, software installation/repair, and Active Directory user groups.

Maintaining inventory and documentation of internal procedures.

Qualifications:

Associate's Degree/Diploma (Information Systems or related).

2-7 years of proven Service Desk experience.

Expertise in Windows 10/11, Microsoft Office (2019, 365), and VPN.

Demonstrated ability to evaluate critical systems, prioritize work, and exercise strong decision-making and problem-solving skills.

Why join us?

Our Mission is to inspire and empower the lives we touch, and we live by Values like Accountability, Balance, Compassion, and Teamwork. If you are ready to lead with purpose-driven passion and contribute to a company focused on exceptional care, we encourage you to apply.

Preferred: A+, HDI-CSR, Network+ certifications, and experience with Active Directory/PC/Printer troubleshooting.