Senior Service Desk Analyst

As a Senior Service Desk Analyst at Borders General Hospital in Melrose, you will play a crucial role in providing high-quality customer service and ensuring continual service improvement. Your main responsibilities will include: - Serving as the main contact for interaction with the Digital Operations technical teams. - Acting as an escalation point for the Service Desk team to maintain consistency and quality in meeting SLA & KPI targets. You should possess a genuine passion for customer service and technology, along with excellent communication skills. The ability to work effectively in a high-pressure environment while upholding good team practices and following organizational values is essential for success in this role. Qualifications required for this position include: - Proven experience in a customer service or IT support role. - Strong understanding of IT systems and applications. - Excellent problem-solving skills and the ability to prioritize tasks effectively. If you are a proactive individual with a commitment to delivering exceptional service and driving service improvements, we encourage you to apply for this exciting opportunity within NHS Borders. Please note that NHS Scotland is dedicated to promoting equality and diversity in the workforce, welcoming applications from all sections of society to create a truly representative and inclusive environment for all employees. As a Senior Service Desk Analyst at Borders General Hospital in Melrose, you will play a crucial role in providing high-quality customer service and ensuring continual service improvement. Your main responsibilities will include: - Serving as the main contact for interaction with the Digital Operations technical teams. - Acting as an escalation point for the Service Desk team to maintain consistency and quality in meeting SLA & KPI targets. You should possess a genuine passion for customer service and technology, along with excellent communication skills. The ability to work effectively in a high-pressure environment while upholding good team practices and following organizational values is essential for success in this role. Qualifications required for this position include: - Proven experience in a customer service or IT support role. - Strong understanding of IT systems and applications. - Excellent problem-solving skills and the ability to prioritize tasks effectively. If you are a proactive individual with a commitment to delivering exceptional service and driving service improvements, we encourage you to apply for this exciting opportunity within NHS Borders. Please note that NHS Scotland is dedicated to promoting equality and diversity in the workforce, welcoming applications from all sections of society to create a truly representative and inclusive environment for all employees.