Senior Service Coordinator

Requirements

• Female
• Tele calling expertise

Key Result Area

• Oversee all interaction with clients to ensure all service requirements are met
• Regular follow up of happy calls, Job card, installation and proper reporting the feedback to Service Manager for decision making
• AMC, service and cross selling follow-up and revenue increment

Duties & Responsibilities

• Offering excellent customer service.
• Handling customer complaints, complaints call, happy calls and installation calls brought to your attention
• Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
• Happy calls follow up and record the feedback.
• Updates Job card details in the software
• Maintaining compliance with policies and procedures.
• Preparing reports of Customer/Market Feedback, Trends and timely reporting to Service manager
• AMC, service and cross selling follow-up and revenue increment
• Daily Work reporting to Service manager including daily installation report preparation and submission to Service Manager
• Adhere to company policies in order to achieve organization objectives

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)